Open To Work
Cecelia Lang
Work Preference
Summary
Versatile administrative professional with a strong background in executive support, customer service, and warehouse operations. Expertise in managing complex schedules, implementing efficiency protocols, and addressing customer needs effectively. Proven track record in enhancing team productivity and maintaining high standards of confidentiality.
Overview
10
10
years of professional experience
Work History
PC Customer Service Representative
SafeRide Health
San Antonio, Texas
02.2026 - 08.2026
- Assisted clients with scheduling and coordinating non-emergency medical transportation.
- Addressed customer inquiries through phone, email, and live chat support.
- Implemented feedback systems to enhance customer satisfaction initiatives.
- Resolved conflicts by providing solutions to customer complaints efficiently.
Warehouse Clerk
Express Employment Services
11.2025 - 12.2025
- Oversaw daily warehouse operations, ensuring compliance with safety protocols and efficient workflow.
- Trained new staff on operational processes, enhancing team productivity and performance.
- Implemented system for tracking shipments, improving accuracy of order fulfillment.
- Collaborated with team members to streamline order fulfillment processes and improve delivery times.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
Administrative Assistant
Soal Technologies Contractor DART
12.2024 - 02.2025
- Protected company interests and employee privacy by implementing strict confidentiality protocols for sensitive information
- Coordinated and maintained files, database in Legal Docs software for Legal Board Support supervisor
- Oversaw complex Legal Board Support meeting planning involving multiple presenters, numerous global attendees, for livestream production and accommodations
- Demonstrated analytical and creative written skills within composed letters, correspondence, and memos
Executive Assistant to the General Manager
Worth Ross Management Company
Texas, Texas
10.2021 - 08.2023
- Oversaw construction projects and documentation reports under General Manager's guidance
- Coordinated meetings by preparing documents, presentations, and catering arrangements
- Managed vendor relationships to ensure service quality and promptly approved invoices
- Managed incoming calls and routed them appropriately while distributing mail correspondence
- Investigated payment discrepancies, documenting findings, and collection efforts accurately
Executive Administrative Assistant
Foundation Energy Management, LLC
Texas, Texas
06.2018 - 10.2021
- Maintained confidentiality when overseeing sensitive information, protecting company interests and employee privacy
- Managed administrative tasks such as expense report processing or invoice reconciliation efficiently, allowing executives to focus on high-priority responsibilities without distraction
- Coordinated and booked airfare, hotel and ground transportation and prepared itineraries to facilitate successful trips
- Managed scheduling for executive's calendar and prepared meeting agenda and materials
- Experience supporting multiple executives simultaneously
- Coordinated executive schedules, ensuring efficient time management and prioritization of key meetings.
Customer Service Representative
Sitel Call Center
07.2016 - 10.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Oversaw escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
Education
BBA - Business Management
Angelo State University
San Angelo, TXSkills
- MS Office 365
- Calendar management
- Organizational skills
- Confidentiality protocols
- Expense reporting
- Concur
- Coupa
- Workbrain
- Composes letters, correspondence, and memos
- File and database management
- Non-emergency transportation support
Timeline
PC Customer Service Representative
SafeRide Health
02.2026 - 08.2026
Warehouse Clerk
Express Employment Services
11.2025 - 12.2025
Administrative Assistant
Soal Technologies Contractor DART
12.2024 - 02.2025
Executive Assistant to the General Manager
Worth Ross Management Company
10.2021 - 08.2023
Executive Administrative Assistant
Foundation Energy Management, LLC
06.2018 - 10.2021
Customer Service Representative
Sitel Call Center
07.2016 - 10.2017
BBA - Business Management
Angelo State University