Summary
Overview
Work History
Education
Skills
Timeline
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Cecelia Merryman

Stafford,VA

Summary

With a proven track record at Life Care Companies LLC, I excel in dispatching procedures and driver communication, ensuring efficiency and compliance. My experience spans administrative support, customer service, and vessel maintenance, highlighting my adaptability and keen attention to detail. I consistently enhance operational workflows, achieving significant improvements in call metrics and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Dispatcher

Life Care Companies LLC
Fredericksburg, Virginia
08.2024 - Current
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Verified driver credentials prior to assigning them a route or task.
  • Ensured compliance with safety regulations and company policies.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Maintained logs of all incoming calls and assigned tasks.
  • Updated records of driver locations, delays, and cancellations.
  • Tracked changes in computer system to keep records current and accurate.

Server

Brock's Riverside Grill
Fredericksburg
01.2023 - 07.2024
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Prepared drinks according to standard recipes.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Deckhand

McLean Contracting Company
King George, VA
12.2020 - 12.2022
  • Organized tools and supplies needed for onboard repairs or maintenance tasks.
  • Ensured that all required safety protocols were followed while underway.
  • Carried out instructions issued by captain regarding docking procedures.
  • Provided support to bridge personnel with lookout duties while underway.
  • Monitored engine room bilges for any signs of water leakage or contamination.
  • Ran errands ashore as needed such as purchasing fuel or provisions for the vessel.
  • Assisted in launching lifeboats during emergency drills or real-life situations.
  • Performed vessel maintenance services, including cleaning, painting and basic repairs.

Education

High School Diploma -

FAITH BAPTIST SCHOOL
Fredericksburg, VA
01-2014

Skills

  • Driver communication
  • Navigation support
  • Data entry
  • Verifying coverage
  • Dispatching procedures
  • Maintaining call metrics

Timeline

Dispatcher

Life Care Companies LLC
08.2024 - Current

Server

Brock's Riverside Grill
01.2023 - 07.2024

Deckhand

McLean Contracting Company
12.2020 - 12.2022

High School Diploma -

FAITH BAPTIST SCHOOL

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Cecelia Merryman