Cecelia Rosales
Fairview,TX
Summary
Dynamic Senior Account Executive with a proven track record at Marsh & McLennan, excelling in strategic planning and relationship building. Expert in optimizing client satisfaction and retention through comprehensive market analysis and effective issue resolution. Recognized for enhancing account growth and implementing innovative solutions to drive performance improvements. My recent experience includes working with public sector and ISD clients.
Overview
25
25
years of professional experience
Work History
Senior Account Executive
Marsh & McLennan
10.2023 - Current
- Executed comprehensive market analysis to identify emerging trends and opportunities for clients.
- Developed strategic client relationships to enhance account growth and retention.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
- Conducted regular client reviews to assess performance metrics, identifying areas for improvement and implementing necessary changes.
- Resolved escalated customer issues professionally, maintaining client trust while protecting company interests..
Senior Account Executive
Insgroup
01.2021 - 10.2022
- Delivered presentations to executive leadership, highlighting account performance and strategic recommendations.
- Executed comprehensive market analysis to identify emerging trends and opportunities for clients.
- Developed strategic client relationships to enhance account growth and retention.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Director of Account Management/Wellness Program Coordinator
EBC, LLC
08.2017 - 01.2021
- Developed strategic account plans aligning client objectives with company goals.
- Mentored account management team members, fostering professional development and performance excellence.
- Implemented CRM tools to optimize tracking of client interactions and project outcomes.
- Developed and fostered strong relationships with client stakeholders.
- Continuously sought opportunities for process improvement, implementing tools and technologies as needed to enhance efficiency and effectiveness in managing accounts.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Developed and implemented wellness programs to enhance employee health and engagement.
Employee Benefits Manager
Benefit Corp, Inc.
01.2015 - 08.2017
- Developed and implemented employee benefits strategies to enhance workforce satisfaction and retention.
- Led annual benefits enrollment processes, ensuring compliance with regulations and policies.
- Mentored junior staff in benefits administration processes, enhancing team capabilities and efficiency.
- Negotiated with vendors to secure high performance, and competitive pricing on insurance plans, while reducing company costs.
- Assisted employees with their benefits-related questions or concerns, providing excellent customer service and support.
- Created rewards and recognition programs for acknowledging employees' achievements.
- Conducted annual benefits audits to ensure compliance with federal regulations and maintain accurate records.
Education
Business
Sam Houston State University
Huntsville, Texas, TX09-1982
Skills
- Relationship building
- Key account management
- Client relationship management
- Strategic planning
- Team collaboration
- Creative thinking
- Customer relationship management
- Issue resolution
- Workload management
- Customer satisfaction
- Multitasking and organization
Timeline
Senior Account Executive
Marsh & McLennan
10.2023 - Current
Senior Account Executive
Insgroup
01.2021 - 10.2022
Director of Account Management/Wellness Program Coordinator
EBC, LLC
08.2017 - 01.2021
Employee Benefits Manager
Benefit Corp, Inc.
01.2015 - 08.2017
Business
Sam Houston State University