Timothy Robb
Pueblo,CO
Summary
Results-oriented professional with 20+ years of experience and a proven knowledge of sales, customer loyalty, operations, talent acquisition, merchandising, inventory control, multi unit management and directing technology and customer support through IT repair and support teams. I am aiming to leverage my skills to successfully fill the Sales Account Executive role at your company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Account Executive
Dish Network
03.2022 - 08.2024
- Responsible for Dish Network sales
- Taking inbound calls and using all tools available to sell Dish services
- Developed sales expertise in Satellite Television, Satellite Internet and other Internet offerings.
- Provide world-class service by listening and developing packages that meet customer needs
- Focusing on ensuring that I was hitting key metrics month over month
- Consistently one of the top performers in all key metrics month over month during my tenure at Dish Network.
- Promoted company offerings to diverse customers with targeted and disciplined approach.
- Implemented sales strategies that consistently exceeded quarterly revenue targets.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
Advisor II Sales for the Dish Project
Concentrix
05.2020 - 03.2022
- Responsible for Dish Network sales
- Taking inbound calls and using all tools available to sell Dish services
- Provide world-class service by listening and developing packages that meet customer needs
- Focusing on ensuring that I was hitting key metrics month over month
- Consistently one of the top performers in all key metrics month over month during my tenure at Concentrix.
Geek Squad Manager
Best Buy
03.2008 - 03.2020
- Responsible for all aspects of business operations and sales
- Which included customer service, back office operations, inventory management, shipping, receiving, ship from store operations, merchandising, and talent acquisition
- Manage end-to-end implementation and ongoing operations of the Apple Authorized Service Provider Program for iPhones, iPads, and other devices
- Manage end-to-end operation of in-store Geek Squad operations inclusive of the Precinct and Autotech Bay
- Oversee the execution of company sales strategies and fulfillment of Geek Squad services in accordance with Best Buy's SOP
- Provide work direction to Precinct and Autotech Leads and Geek Squad Agents, inspiring a world-class Client experience and providing motivation that enables exceptional business results
- Analyze company scorecards to identify business opportunities and provide feedback to facilitate continuous improvement in the Client experience, Agent experience, and business results
- Motivate, coach, and recognize employees to reach their full potential
- Ensure execution of all aspects of vendor program agreements.
Education
Completed coursework towards Business Management Business Information Systems -
TEXAS STATE UNIVERSITY
San Marcos, TX05.1997
Skills
- Team Leading
- Talent Acquisition
- People Manager
- Multi Unit Responsibility
- Windows OS
- Apple IOS
- Software Implementation
- Computer Hardware
- Troubleshooting
- Product Demos
- Project Management
- Problem Solving
- Microsoft Office
- POS Systems
- Customer Service
- Multitasking and Organization
- Creative Thinking
- Key Account Management
- Customer relationship development
- Flexible Schedule
- Operations
- Strategic Planning
- Relationship Building
- Staff Management
- Forecast preparation
- Relationship Management
- Sales expertise
- Order Management
- Issue Resolution
- Multiple Priorities Management
- Revenue Generation
- Department management
- Account Management
- Adaptability
- Interpersonal Skills
- Team building
Certification
Apple ASP Certification
References
References available upon request
Timeline
Senior Account Executive
Dish Network
03.2022 - 08.2024
Advisor II Sales for the Dish Project
Concentrix
05.2020 - 03.2022
Geek Squad Manager
Best Buy
03.2008 - 03.2020
Completed coursework towards Business Management Business Information Systems -
TEXAS STATE UNIVERSITY
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