CECELIA SMITH
Houston,TX
Summary
Dynamic customer service professional with extensive experience at Independence Blue Cross, adept at resolving complex inquiries and enhancing member engagement. Proven ability in order processing and utilizing software tools effectively. Recognized for exceptional communication skills and a commitment to customer satisfaction, consistently achieving service goals in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Distribution/Customer Service
ChaseSource LLP
Houston , TX
08.2024 - 02.2026
- Assignment is with HCTRA (Harris County Toll Road Authority) our role handles the logistics, storage, and issuance of EZ TAG transponders, including shipping tags to customers, managing inventory at local EZ TAG stores, and processing online orders.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Customer Service Representative
Independence Blue Cross
08.2022 - 07.2023
- Review and resolve benefit questions pertaining to medical, dental, vision, flexible spending accounts, and Cobra products in a one call resolution approach. Research specific claims processing issues and educate callers related to resolution utilizing internal subject matter experts. Act as the primary resource for members. Express with urgency and professionalism when handling all inquiries.
Member Engagement Coordinator
Benelynk LLC
01.2022 - 07.2022
- Making and fielding calls to help Medicare and Medicaid Managed Care Plan Members determine which benefit best suits them and assisting them through the enrollment process. The benefits I assisted with include Community programs, Medicare savings programs, Medicaid, and Veteran’s coordination of care.
Customer Care (Remote)
Champion Energy Services LLC
08.2020 - 03.2021
- Assist customers with their Electric Accounts, working from home. Apply payments and adjustments, explain their bill, enroll new customers, and educate customers on new products.
Customer Service Representative
Mega Energy LLC
05.2019 - 02.2020
- Assist customers with their Electricity accounts in a call center environment. Apply payments and adjust. Explain their bill, enroll new customers, and educate customers on new products.
Distribution Assistant/Shipping and Receiving
ACONTACT ELECTRIC RENTALS
05.2016 - 06.2017
- Multitasked different areas, process work orders and Delivery Tickets for rentals. Inspected electrical equipment such as Electric Transformers, H-Line panels, Automatic Transfer Switches, etc. made sure that they left the property in good condition and returned in good condition. Made sure that all orders loaded trucks and sent with proper documentation and inspected that once returned nothing was missing or broken.
Call Center Medical Billing
ORION HEALTHCORP
03.2015 - 05.2016
- Assisted customers with their medical bill in a call center environment, made payment arrangements, applied discounts, applied payments, sent out updated bill to patients. Sent billing information to insurance companies for payment. Sent HCFA forms to insurance providers for payment.
Tier II Customer Service Agent
STARTEX POWER
12.2013 - 05.2014
- Assisted Customers with their Electric Account in call center environment, apply payments, explain their bill, enroll new customers, apply credits if needed, and renew contracts.
Education
High School Diploma/GED -
Houston Community College
Houston, TX11 2008
Med Vance Institute
Houston, Texas10 2009
Skills
- Typing Speed: 40 Words Per Minute
- Email Software (Outlook, Thunderbird, etc)
- Internet Browser (Internet Explorer, Firefox, etc)
- Peripheral Devices (Scanners, Printers, etc)
- Personal Computers
- Spreadsheet Software (Calc, Excel, etc)
- Word Processing Software (Word, WordPerfect, etc)
- GENERAL CLERICAL WORK; CALL CENTER/CUSTOMER SERVICE CLERICAL WORK;TYPING WORK;CRT DATA ENTRY WORK;ORDER PROCESSING;PERSONAL COMPUTING WORK;WORD PROCESSING PC SOFTWARE;MONEY HANDLING;SALES WORK;COMMISSION SALES;ELECTRONIC EQUIP;MERCHANDISING
- Order processing
Accomplishments
- Achieved customer satisfactory through effectively helping with prompt delivery.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Assisted with making sure that customers
Languages
English - Excellent ( Read Write Speak)
Timeline
Distribution/Customer Service
ChaseSource LLP
08.2024 - 02.2026
Customer Service Representative
Independence Blue Cross
08.2022 - 07.2023
Member Engagement Coordinator
Benelynk LLC
01.2022 - 07.2022
Customer Care (Remote)
Champion Energy Services LLC
08.2020 - 03.2021
Customer Service Representative
Mega Energy LLC
05.2019 - 02.2020
Distribution Assistant/Shipping and Receiving
ACONTACT ELECTRIC RENTALS
05.2016 - 06.2017
Call Center Medical Billing
ORION HEALTHCORP
03.2015 - 05.2016
Tier II Customer Service Agent
STARTEX POWER
12.2013 - 05.2014
High School Diploma/GED -
Houston Community College
Med Vance Institute