Cecelia Suchecki
Fruitport,MI
Summary
Hardworking and reliable Dental Treatment Coordinator, focused on going above and beyond to support my team and serve my community. Trained in Dental, Medical and Customer service, offering top-notch skills and abilities that are listed. Motivated to continue to learn and grow as a professional in anything that I pursue, with excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dental Treatment Coordinator
Infinity Dental Norton Shores
05.2023 - Current
- Enhance patient satisfaction by effectively managing treatment plans with and without patients insurance and addressing concerns.
- Streamlined office operations through efficient scheduling and coordinating appointments.
- Improve patient retention by providing excellent customer service and establishing rapport with clients.
- Increase case acceptance rates by presenting comprehensive treatment options and financial options to patients.
- Ensure regulatory compliance by keeping up-to-date with office standards, policies, and procedures related to dental treatments and operations.
- Answer phone calls to offer office information, answer questions, schedule appointments, handle patient inquiries and direct calls to staff.
- Complete patient referrals to other medical/dental specialists.
- Obtain payments from patients.
- Scanning / Faxing.
Front Desk Patient Coordinator
Infinity Dental Spring Lake
08.2021 - 05.2023
- Greeted and welcomed patients, creating a positive first impression.
- Answer incoming phone calls and responded to voicemails, emails and sort/distribute incoming mail.
- Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
- Gather new patient information during initial phone call and maintaining confidentiality.
- Data Entry.
- Basic accounting and cash handling.
- Streamlined patient check-in process for faster and more accurate information gathering.
- Enhanced and maintained office organization and filing systems.
- Scanning / Faxing
- Coordinated and scheduled appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
Registered Medical Assistant
Health Pointe
05.2019 - 08.2021
- Provide clinical and operational support in the delivery of patient care in physician practice settings and in clinical offices
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures
- Prepared specimens for outside lab testing, as ordered by the physicians
- Injections / Immunizations
- Check in / Check out
- Take incoming and out going calls
- Scheduling
- Scanning / Faxing
Registered Medical Assistant
Muskegon Family Care
07.2015 - 05.2019
- Provide clinical and operational support in the delivery of patient care in physician practice settings and in clinical offices
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures
- Prepared specimens for outside lab testing, as ordered by the physicians
- Injections / Immunizations
- Check in / Check out
- Take incoming and out going calls
Barista / Customer Service
Maui Wowi
02.2012 - 09.2018
- Sold coffee, tea blends, highlighting the differences between items and educating customers on our specialty coffee and tea
- Cleaned and restocked work and dining areas, emptying trash, and sanitizing equipment and utensils
- Maintained a clean and sanitized workstation and complied with health and safety guidelines
- Welcomed customers, read menus with specials or new items, answered questions, and accepted orders and payments
- Connected with customers and gave each person a positive experience to promote long-term loyalty
Education
Register Medical Assistant - Medical Assisting
Ross Medical Education Center
Muskegon, MI04.2015
GED -
Fruitport High School
Fruitport, MI06.2013
Skills
- Communication Skills (Verbal and Written)
- Care Coordination / Support
- Organizational Skills
- Ability to work under pressure/ High stress situations
- Phone Etiquette
- Insurance Verification
- Adaptability
- Decision Making / Problem Solving Skills
- Vital Sign Monitoring
- Empathy and Compassion
- Time Management
- Strong Attention to Detail
- Multitasking Abilities
- Self Motivated
Certification
- Registered Medical Assistant, American Medical Technologist, 04/2015
- CPR/BLS Certified, American Heart Association, Valid until 02/2023
Timeline
Dental Treatment Coordinator
Infinity Dental Norton Shores
05.2023 - Current
Front Desk Patient Coordinator
Infinity Dental Spring Lake
08.2021 - 05.2023
Registered Medical Assistant
Health Pointe
05.2019 - 08.2021
Registered Medical Assistant
Muskegon Family Care
07.2015 - 05.2019
Barista / Customer Service
Maui Wowi
02.2012 - 09.2018
Register Medical Assistant - Medical Assisting
Ross Medical Education Center
GED -
Fruitport High School
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