Erica Harris
Winchester,KY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dental Treatment Coordinator
University Of Kentucky College Of Dentistry
01.2023 - Current
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Liaise with dental insurance companies to verify benefits, obtain pre-authorization, and ensure claims are submitted accurately and promptly for patient treatments.
- Process patient payments and manage billing, including setting up payment plans in accordance with office policies.
Patient Surgery Coordinator
University of Kentucky UK Women's Health OB/GYN
03.2021 - 01.2023
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
- Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Verifying and processing credentialing for the providers.
- Maintaining accurate records of all patient's and providers
Medical Assistance
University of Kentucky UK Women's Health OB/GYN
12.2018 - 01.2021
- Providing administrative and clinical support to OB/GYNs.
- Scheduling appointments.
- Handling patient calls.
- Maintaining medical records.
- Billing and coding insurance forms.
- Triaging and assessing patients before seeing physician both in person and over the telephone.
- Reinforcing patient teaching as determined by the physician.
- Taking patient histories.
- Drawing labs, provides support for other duties, as well as assists in procedures.
- Prepare equipment, instruments/supplies needed by the doctors in their practice.
- Keep charts of patient, such as their medical histories and medical examination reports.
- Following federal and state pharmaceutical laws in handling medications.
Medical Assistant
Bluegrass Orthopaedics
03.2015 - 01.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assist orthopedists in administering treatment to patients.
- wound care, suture/stitches/staple removal, sterilization practices and splints, casts and medical first aid.
Family Service Worker
Community Action Head Start
05.2001 - 03.2015
- Maintained confidential records and documentation in database.
- Attended and participated staff meetings and training seminars.
- Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
Education
Medical Assistant -
Med Quest
03-2017
Associates - Family And Community Services
Temple University
Philadelphia, PA08-2004
Skills
- HIPAA compliance
- Patient check-in
- Clinical medical assistance
- Medical terminology knowledge
- Office administration
- Self-awareness
- Patient coordination
- Emergency Medical Assistance
- Vital sign monitoring
- Insurance verification
- EMR / EHR
- Medical assistance
- Procedure preparation
- Service planning
- Event assistance
- Phlebotomy
- Insurance pre-certification
- Medical claims submission
- Obtaining authorizations
- Verbal and written communication
Certification
SRNA
Medical Assistant
Timeline
Dental Treatment Coordinator
University Of Kentucky College Of Dentistry
01.2023 - Current
Patient Surgery Coordinator
University of Kentucky UK Women's Health OB/GYN
03.2021 - 01.2023
Medical Assistance
University of Kentucky UK Women's Health OB/GYN
12.2018 - 01.2021
Medical Assistant
Bluegrass Orthopaedics
03.2015 - 01.2018
Family Service Worker
Community Action Head Start
05.2001 - 03.2015
Medical Assistant -
Med Quest
Associates - Family And Community Services
Temple University
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