Samantha Colon
Bronx,NY
Summary
Dental Receptionist/ Administrator with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
6
6
years of professional experience
Work History
Dental Treatment Coordinator
Diamond Braces
04.2024 - Current
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
Personal Banking Representative
Citibank
07.2022 - Current
- Provides exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment
- Work closely with management to strategize sales techniques and increase branch production and customer service
- Assist new and existing clients expand financial portfolios
- Process customer requests for statements, checks and updating customer information
- Follow established policies in accordance with the bank and the supervisor's direction
- Review customer accounts monthly to ensure accurate record keeping
- Help customers with replacing stolen or lost credit or debit cards.
Barista
Starbucks
02.2020 - 05.2022
- Prepared a wide variety of hot and cold beverages in a fast-paced and high-volume environment with other Baristas
- Maintained espresso machines and other equipment by cleaning, troubleshooting and scheduling repairs
- Ensured customer satisfaction by resolving customer concerns or complaints
- Kept the café seating area clean, organized, and sanitized
- Promoted and recommended menu options to customers
- Met store operating policies and standards, including providing quality beverages and food products.
Sales Associate
Footaction
05.2018 - 10.2021
- Greeted customers when they entered the store
- Assisted the customers throughout the buying process
- Managed merchandise returns and exchanges
- Remained knowledgeable on store products to ensure proper customer service
- Improved sales by offering advice on purchases and additional products on sale
- Complied with inventory control procedures
- Ensured high levels of customer satisfaction by teaming up with coworkers to provide excellent sales services.
Education
BBA - Business Administration And Management
Lehman College
Bronx, NY05.2022
Associate of Arts - Liberal Arts
Borough of Manhattan Community College
New York, NY05.2020
Skills
HIPAA Compliance
Office Administration
Insurance Verification
Patient Care Coordination
Scheduling Management
Financial arrangements
Excellent multitasking capability
Dental Terminology
Punctual and Reliable
Phone and Email Etiquette
Accounts Receivable
Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Dental Treatment Coordinator
Diamond Braces
04.2024 - Current
Personal Banking Representative
Citibank
07.2022 - Current
Barista
Starbucks
02.2020 - 05.2022
Sales Associate
Footaction
05.2018 - 10.2021
BBA - Business Administration And Management
Lehman College
Associate of Arts - Liberal Arts
Borough of Manhattan Community College
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