Cecelia Tinney
Chicago,IL
Summary
Experienced with handling customer inquiries over the phone in fast-paced environments. Proven ability to maintain calm demeanor during high call volumes, effectively resolving issues and fulfilling orders. Strong communication skills and aptitude for multi-tasking essential tasks simultaneously. Significant impact made in previous roles through improved efficiency and increased customer satisfaction scores.
Overview
2
2
years of professional experience
Work History
Phone Girl/Customer Service Cashier
Obbies
Chicago , IL
09.2022 - Current
- Greeted customers in a friendly and professional manner over the phone.
- Answered customer inquiries regarding products, services, billing, and other related topics.
- Provided accurate information to customers regarding store hours, product availability, and payment options.
- Maintained records of customer accounts and transactions.
- Assisted with order entry and processing of incoming orders.
- Resolved customer complaints effectively and efficiently.
- Assisted with training new employees on proper phone etiquette procedures.
- Processed refunds, returns, exchanges, and credits according to company policy.
- Developed strong professional relationships with employees and customers through effective customer service skills.
Remote Sales Representative
Globe Life Insurance
Chicago, IL
10.2023 - 01.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
Education
High School Diploma -
Reavis High School
Burbank, IL05-2023
Skills
- Script Memorization
- Call handling
- Microsoft Office
- Telephone Etiquette
- Emergency Situation Response
- Customer Service
- Active Listening
- Issue response and resolution
- Billing Inquiries
- Team Collaboration
- Customer Assistance
- Complaint resolution
- Record-keeping
Timeline
Remote Sales Representative
Globe Life Insurance
10.2023 - 01.2024
Phone Girl/Customer Service Cashier
Obbies
09.2022 - Current
High School Diploma -
Reavis High School
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