Daniela Russo
Bellmore,NY
Summary
Dynamic professional with experience at Jones Beach Deli, excelling in call handling and guest relations. Proven ability to enhance customer experiences through effective communication and attention to detail. Skilled in up-selling techniques and problem-solving, ensuring efficient operations and satisfied clients. Flexible and dedicated team player committed to delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Phone Girl
Jones Beach Deli
Wantagh, NY
06.2024 - Current
- Answered incoming calls, directing inquiries to appropriate staff members efficiently.
- Provided information about menu items and services to enhance customer experience.
- Maintained cleanliness and organization of reception area for professional appearance.
- Assisted with order processing, confirming details for accuracy and timeliness.
- Assisted with the counter and ringing people up
Babysitter
Jennifer Farrell
Bellmore, NY
02.2022 - Current
- Supervised children's activities, ensuring safety and engagement during playtime.
- Prepared nutritious meals and snacks, adhering to dietary preferences and restrictions.
- Communicated effectively with parents regarding children's behavior and progress.
- Managed household tasks, including light cleaning and organization of play areas.
- Handled emergencies calmly, applying first-aid techniques when necessary.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Billing Assistant
Nicole Guliano
Bellmore, NY
03.2025 - 02.2026
- Processed billing inquiries and resolved discrepancies efficiently.
- Maintained accurate records of transactions using accounting software.
Education
High School Diploma -
Wellington C Mepham High School
Bellmore, NYNo Degree -
Rider University
Trenton, NJSkills
- Up-selling techniques
- Script memorization
- Call handling
- Guest relations
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Front desk operations
- Greeting customers
- Flexible schedule
Timeline
Billing Assistant
Nicole Guliano
03.2025 - 02.2026
Phone Girl
Jones Beach Deli
06.2024 - Current
Babysitter
Jennifer Farrell
02.2022 - Current
High School Diploma -
Wellington C Mepham High School
No Degree -
Rider University