Kaitlyn Bell
Rochester,New York
Summary
Customer-focused professional with experience handling high-volume phone inquiries in fast-paced environments. Proven ability to stay composed under pressure while resolving issues, and processing orders efficiently. Strong communicator with excellent multitasking skills, consistently contributing to improved workflow and customer satisfaction. Caring babysitter with experience ensuring children's safety and well-being. Engages kids with fun, age-appropriate activities while fostering positive behavior in a safe, organized environment.
Overview
4
4
years of professional experience
Work History
Phone Girl
Salvatore's Old Fashioned Pizzeria
Hilton, New York
01.2023 - Current
- Greeted customers in a friendly and professional manner over the phone.
- Resolved customer complaints effectively and efficiently.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Collaborating with kitchen and delivery teams to maintain efficient operations, and ensure customer satisfaction.
Babysitter
Many Employers
Rochester, New York
05.2021 - Current
- Tailoring activities based on the individual needs of each child under care.
- Completing light housekeeping tasks such as tidying up toys and books.
- Establishing trust through consistent communication with both parents and kids.
- Maintaining a positive attitude while being patient and understanding with the children.
- Monitored children's safety and well-being to prevent accidents and falls.
Smoothie Bar Team Member
Body Fuel
Rochester, New York
09.2021 - 08.2022
- I greeted customers, took orders, and served protein drinks and smoothie bowls.
- Performed opening and closing duties, such as counting money in the register drawer and restocking all items before the shift ends.
- Resolved customer complaints quickly and professionally.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
Education
Bachelor of Science - Marketing
SUNY, Brockport
Brockport, NY06-2027
Business Administration
Monroe Community College
Rochester, NY05-2025
Marketing
High Point University
High Point, NC04-2024
High School Diploma -
Aquinas Institute
Rochester 06-2023
Skills
- Team collaboration
- Customer service
- Time management
- Detail orientation
- Phone etiquette
- Welcoming customers
- Multitasking
- Complaint resolution
Timeline
Phone Girl
Salvatore's Old Fashioned Pizzeria
01.2023 - Current
Smoothie Bar Team Member
Body Fuel
09.2021 - 08.2022
Babysitter
Many Employers
05.2021 - Current
Bachelor of Science - Marketing
SUNY, Brockport
Business Administration
Monroe Community College
Marketing
High Point University
High School Diploma -
Aquinas Institute
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