Cecil George
Tampa
Summary
Results-driven professional with a strong commitment to enhancing customer satisfaction. Skilled in transaction processing, issue resolution, and client education, ensuring efficient account management and fostering long-term relationships.
Overview
15
15
years of professional experience
Work History
Member Service Representative
USAA Federal Savings Bank
Tampa, FL
05.2025 - Current
- Assisted members with account inquiries, ensuring prompt and accurate responses.
- Processed transactions efficiently, maintaining compliance with banking regulations.
- Educated members on product offerings, enhancing overall customer satisfaction.
- Resolved member issues through effective problem-solving techniques, fostering loyalty.
- Adapted quickly to changing policies and procedures, demonstrating flexibility in dynamic environment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Agent
Spectrum
Tampa, FL
05.2024 - 05.2025
- Assisted customers in identifying suitable products and services to meet their needs.
- Executed daily sales strategies to achieve individual and team targets.
- Developed product knowledge through continuous training and self-study initiatives.
- Collaborated with team members to enhance customer service experience and resolve inquiries.
- Developed strong relationships with clients through excellent customer service and regular followups.
Sales Manager
AT&T Mobility
Tucson, AZ
08.2011 - 05.2024
- Developed and executed strategic sales plans to achieve revenue targets and market growth.
- Led cross-functional teams to enhance customer experience and streamline service delivery processes.
- Analyzed market trends to identify opportunities for product promotions and competitive positioning.
- Mentored and trained sales staff, fostering a high-performance culture focused on results.
- Implemented performance metrics to track team success and drive continuous improvement initiatives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
High School Diploma -
Columbus Alternative High
Columbus, OH06-1996
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Transaction processing
- Account management
- Issue resolution
- Client education
Timeline
Member Service Representative
USAA Federal Savings Bank
05.2025 - Current
Sales Agent
Spectrum
05.2024 - 05.2025
Sales Manager
AT&T Mobility
08.2011 - 05.2024
High School Diploma -
Columbus Alternative High