Cecil George
Tampa
Summary
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
15
15
years of professional experience
Work History
Member Service Representative
USAA Federal Savings Bank
Tampa, FL
05.2025 - Current
- Assisted members with account inquiries, ensuring prompt and accurate responses.
- Processed transactions efficiently, maintaining compliance with banking regulations.
- Educated members on product offerings, enhancing overall customer satisfaction.
- Resolved member issues through effective problem-solving techniques, fostering loyalty.
- Adapted quickly to changing policies and procedures, demonstrating flexibility in dynamic environment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated members on banking products and services, enhancing overall satisfaction and engagement.
- Processed transactions accurately, ensuring compliance with policies and procedures.
Sales Agent
Spectrum
Tampa, FL
05.2024 - 05.2025
- Assisted customers in identifying suitable products and services to meet their needs.
- Executed daily sales strategies to achieve individual and team targets.
- Developed product knowledge through continuous training and self-study initiatives.
- Collaborated with team members to enhance customer service experience and resolve inquiries.
- Developed strong relationships with clients through excellent customer service and regular followups.
Sales Manager
BlueLink Wireless
Tampa, FL
11.2023 - 05.2024
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed training programs that enhanced product knowledge and sales techniques among staff.
- Analyzed market trends to identify new opportunities and adjust sales strategies accordingly.
- Fostered relationships with key clients, improving customer satisfaction and retention rates.
- Conducted performance reviews, providing constructive feedback to enhance team productivity.
Sales Manager
Spearhead Mobility
Tucson, AZ
08.2020 - 09.2023
- Developed and executed strategic sales plans to achieve revenue targets and market growth.
- Led cross-functional teams to enhance customer experience and streamline service delivery processes.
- Analyzed market trends to identify opportunities for product promotions and competitive positioning.
- Mentored and trained sales staff, fostering a high-performance culture focused on results.
- Implemented performance metrics to track team success and drive continuous improvement initiatives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Retail Sales Associate
AT&T Mobility
Tucson, AZ
08.2011 - 08.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Demonstrated in-depth knowledge of mobile devices and services to assist customers effectively.
- Executed sales transactions accurately using point-of-sale systems, ensuring smooth operations.
- Maintained inventory levels through regular stock assessments, contributing to efficient store management.
- Trained new associates on product features, enhancing team performance and customer interactions.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School Diploma -
Columbus Alternative High
Columbus, OH06.1996
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Transaction processing
- Account management
- Issue resolution
- Client education
Timeline
Member Service Representative
USAA Federal Savings Bank
05.2025 - Current
Sales Agent
Spectrum
05.2024 - 05.2025
Sales Manager
BlueLink Wireless
11.2023 - 05.2024
Sales Manager
Spearhead Mobility
08.2020 - 09.2023
Retail Sales Associate
AT&T Mobility
08.2011 - 08.2020
High School Diploma -
Columbus Alternative High