Cecil Lott
Aspen,CO
Summary
Results-driven Overnight Manager with a focus on guest satisfaction, team leadership, and operational excellence. Achieved significant improvements in service delivery through effective staff training and streamlined processes.
Overview
8
8
years of professional experience
Work History
Overnight Manager
Auberge Resorts
Aspen, Colorado
04.2025 - Current
- Supervised overnight operations to ensure guest satisfaction and comfort.
- Managed front desk activities, including check-ins and guest inquiries.
- Coordinated with housekeeping staff to maintain cleanliness and readiness of rooms.
- Resolved guest complaints promptly to enhance overall experience.
- Monitored security systems to ensure safety of guests and property.
- Trained new team members on overnight procedures and customer service standards.
- Assisted in inventory management for supplies and amenities needed overnight.
- Implemented nightly reports for operational issues and staff performance observations.
Guest Experience Manager
Four Seasons Hotel
Scottsdale, Arizona
11.2023 - 04.2025
- Coordinated staff training programs to improve service delivery and team performance.
- Managed daily operations, ensuring smooth front desk and concierge services.
- Fostered positive relationships with guests to promote a welcoming environment.
- Resolved guest complaints efficiently, maintaining high standards of hospitality.
- Implemented new procedures to streamline check-in and check-out processes.
- Collaborated with departments to ensure seamless communication and service execution.
- Provided guidance, support, and coaching to team members in order to improve their customer service skills.
Leader
Disney World
Orlando, Florida
02.2018 - 11.2023
- Led team in delivering exceptional guest experiences across various attractions.
- Developed training materials for staff to enhance service quality and efficiency.
- Coordinated daily operations to ensure smooth functioning of entertainment events.
- Fostered collaboration among departments to improve overall park operations.
Education
Bachelor Of Arts (BA) - Hospitality Management
University of Central Florida
Orlando, FL05-2018
Skills
- Front desk management
- Guest relations
- Complaint resolution
- Inventory management
- Staff training
- Customer relationship management
Timeline
Overnight Manager
Auberge Resorts
04.2025 - Current
Guest Experience Manager
Four Seasons Hotel
11.2023 - 04.2025
Leader
Disney World
02.2018 - 11.2023
Bachelor Of Arts (BA) - Hospitality Management
University of Central Florida