Overview
Work History
Education
Skills
Clearance
Professional Certifications
Timeline
Generic

Cecil Tisdale

Powhatan,VA

Overview

9
9
years of professional experience

Work History

Systems Engineer / MECM Administrator

Agile Defense Inc.
08.2020 - Current
  • A member of the Enterprise Team working together to support 150k end user workstations/20k servers in various regions of the world.
  • Importing, distributing, and deploying software packages and applications
  • Creating and deploying Microsoft Software Update Groups monthly
  • Creating 3rd-party applications to patch the Enterprise
  • Creating Task Sequences to image workstations, servers, and VMs
  • Supporting the customer and support staff to assist/remediate imaging issues
  • Using the Report Server to compile/query needed metrics for leadership
  • Maintaining the health of our primary server(s), management points, and distribution points within our SCCM hierarchy
  • Providing support from a Tier 3 Enterprise standpoint for all things SCCM/MECM.
  • Assisting CND with required patching to prevent isolation
  • Monitoring server health via SCOM and Vsphere
  • Patching in accordance with weekly DISA releases

Desktop Engineer

Phacil Inc.
12.2018 - 08.2020
  • Tracking Vulnerabilities using ACAS Nessus Scans and ACAS custom dashboards
  • ACAS dashboard for vulnerability remediation planning
  • Working knowledge of Active Directory, Group Policy and Windows Registry
  • HBSS EPO encryption bypass, token resets, user configurations
  • Utilizing HBSS EPO Console to perform machine quarantines and verify machine status.
  • Using HBSS EPO as a counterpart to SCCM/AD to track compliance and connectivity
  • Utilizing SCCM 2012 for patch management, software distribution, and operating systems
  • System Deployment (OSD) and custom reporting
  • Creating task sequences, uploading driver packages for custom images deployed via SCCM
  • Assisting in package deployment to include coordinating, testing, and troubleshooting
  • Providing support for the region to include installation tools, troubleshooting and technical guidance
  • Interface with upper management/officials to provide real time status of cyber related concerns
  • Implement timelines, plans and strategies to assist MTFs in meeting deadlines and requirements
  • Scanning machines for vulnerabilities using Tenable Nessus Security Center (ACAS)
  • Assisted with vulnerability assessment scans to ensure compliance with DISA regulations
  • Analyzed scan results and provided sites with mitigation strategies and SOPs
  • Responsible for maintaining the SCCM client health and tracking of software deployments
  • Providing mitigation strategies and justification for POA&M requirements

Service Desk Lead Technician

Phacil Inc.
07.2017 - 12.2018
  • Troubleshooting hardware and software related issues
  • Documenting and resolving technical support through BMC Remedy ticketing software
  • Installing and configuring approved licensed software from the network
  • Performing data backup and restorations as needed
  • Providing network connectivity to the end user
  • Providing technical support over the phone, in person or via remote software
  • Performing a data port analysis to determine repairs needed
  • Setting up new equipment and upgrading existing systems
  • Communication closet maintenance and troubleshooting
  • Troubleshooting VTC connections and components

Help Desk Technician

Tuva LLC
07.2016 - 07.2017
  • Provided phone, desk-side, and remote support for all users within The Army Surgeon General's Office at HQ and the Pentagon.
  • Assisted in Windows 7 to Windows 10 migration for 1200+ end users
  • Provided software installations for SAS, M2, Ahlta, and other requested applications
  • Provided extensive data backups and data transfer during OS migration.
  • Provided support for all MS Office software and Adobe Suite.

Education

GED -

Mainland High School
Daytona Beach, FL
07-2001

Skills

  • SCCM/Microsoft Endpoint Manager
  • Proficient in Windows OS
  • Proficient in Microsoft Server OS
  • Active Directory administration
  • Microsoft PowerShell proficiency
  • Experience with Azure cloud services
  • Technical troubleshooting skills
  • Patching third-party software
  • Microsoft patch management
  • Manage Remedy ticketing systems

Clearance

TS/SCI

Professional Certifications

CompTIA A+

CompTIA Security + CE

CompTIA CASP +



Timeline

Systems Engineer / MECM Administrator

Agile Defense Inc.
08.2020 - Current

Desktop Engineer

Phacil Inc.
12.2018 - 08.2020

Service Desk Lead Technician

Phacil Inc.
07.2017 - 12.2018

Help Desk Technician

Tuva LLC
07.2016 - 07.2017

GED -

Mainland High School

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Cecil Tisdale