Cecil Tisdale
Powhatan,VA
Overview
9
9
years of professional experience
Work History
Systems Engineer / MECM Administrator
Agile Defense Inc.
08.2020 - Current
- A member of the Enterprise Team working together to support 150k end user workstations/20k servers in various regions of the world.
- Importing, distributing, and deploying software packages and applications
- Creating and deploying Microsoft Software Update Groups monthly
- Creating 3rd-party applications to patch the Enterprise
- Creating Task Sequences to image workstations, servers, and VMs
- Supporting the customer and support staff to assist/remediate imaging issues
- Using the Report Server to compile/query needed metrics for leadership
- Maintaining the health of our primary server(s), management points, and distribution points within our SCCM hierarchy
- Providing support from a Tier 3 Enterprise standpoint for all things SCCM/MECM.
- Assisting CND with required patching to prevent isolation
- Monitoring server health via SCOM and Vsphere
- Patching in accordance with weekly DISA releases
Desktop Engineer
Phacil Inc.
12.2018 - 08.2020
- Tracking Vulnerabilities using ACAS Nessus Scans and ACAS custom dashboards
- ACAS dashboard for vulnerability remediation planning
- Working knowledge of Active Directory, Group Policy and Windows Registry
- HBSS EPO encryption bypass, token resets, user configurations
- Utilizing HBSS EPO Console to perform machine quarantines and verify machine status.
- Using HBSS EPO as a counterpart to SCCM/AD to track compliance and connectivity
- Utilizing SCCM 2012 for patch management, software distribution, and operating systems
- System Deployment (OSD) and custom reporting
- Creating task sequences, uploading driver packages for custom images deployed via SCCM
- Assisting in package deployment to include coordinating, testing, and troubleshooting
- Providing support for the region to include installation tools, troubleshooting and technical guidance
- Interface with upper management/officials to provide real time status of cyber related concerns
- Implement timelines, plans and strategies to assist MTFs in meeting deadlines and requirements
- Scanning machines for vulnerabilities using Tenable Nessus Security Center (ACAS)
- Assisted with vulnerability assessment scans to ensure compliance with DISA regulations
- Analyzed scan results and provided sites with mitigation strategies and SOPs
- Responsible for maintaining the SCCM client health and tracking of software deployments
- Providing mitigation strategies and justification for POA&M requirements
Service Desk Lead Technician
Phacil Inc.
07.2017 - 12.2018
- Troubleshooting hardware and software related issues
- Documenting and resolving technical support through BMC Remedy ticketing software
- Installing and configuring approved licensed software from the network
- Performing data backup and restorations as needed
- Providing network connectivity to the end user
- Providing technical support over the phone, in person or via remote software
- Performing a data port analysis to determine repairs needed
- Setting up new equipment and upgrading existing systems
- Communication closet maintenance and troubleshooting
- Troubleshooting VTC connections and components
Help Desk Technician
Tuva LLC
07.2016 - 07.2017
- Provided phone, desk-side, and remote support for all users within The Army Surgeon General's Office at HQ and the Pentagon.
- Assisted in Windows 7 to Windows 10 migration for 1200+ end users
- Provided software installations for SAS, M2, Ahlta, and other requested applications
- Provided extensive data backups and data transfer during OS migration.
- Provided support for all MS Office software and Adobe Suite.
Education
GED -
Mainland High School
Daytona Beach, FL07-2001
Skills
- SCCM/Microsoft Endpoint Manager
- Proficient in Windows OS
- Proficient in Microsoft Server OS
- Active Directory administration
- Microsoft PowerShell proficiency
- Experience with Azure cloud services
- Technical troubleshooting skills
- Patching third-party software
- Microsoft patch management
- Manage Remedy ticketing systems
Clearance
TS/SCI
Professional Certifications
CompTIA A+
CompTIA Security + CE
CompTIA CASP +
Timeline
Systems Engineer / MECM Administrator
Agile Defense Inc.
08.2020 - Current
Desktop Engineer
Phacil Inc.
12.2018 - 08.2020
Service Desk Lead Technician
Phacil Inc.
07.2017 - 12.2018
Help Desk Technician
Tuva LLC
07.2016 - 07.2017
GED -
Mainland High School