Derrick D. Robinson
Texas
Summary
Dedicated System Administrator with over 10 years of experience in IT support and administration, with 5 years specializing in SCCM/MECM and Cloud Infrastructure Management (Intune, AWS, and Azure). Proven track record in optimizing system performance and enhancing security compliance through effective Group Policy management and software deployment. Demonstrated expertise in troubleshooting, Active Directory management, and developing automation scripts using PowerShell. Ready to leverage technical proficiency to ensure seamless operations and support for essential systems in a late shift role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
MECM/SCCM Administrator IV
KiaKahi LLC
12.2022 - 03.2026
- Managed users and systems for On Premise and Microsoft Intune environment
- Generated weekly and monthly reports to provide insights to stakeholders
- Spearheaded the management of both NIPR and SIPR SCCM/MECM environments
- Led the administration of Fort Cavazos and AFC SCCM environments
- Collaborated with multiple teams to ensure seamless system operations across Server Management, Cybersecurity, Network Administration, Patch Team, Business Management, and Helpdesk personnel
- Engineered and modified queries for monitoring and deployments
- Oversaw and monitored collection deployments to optimize performance
- Deployed software, drivers, and Windows updates efficiently
- Coordinated testing for new software, packages, and programs to verify functionality
- Managed task sequences for imaging computers with precision
- Created necessary objects within SCCM/MECM to streamline processes
- Administered all SCCM/MECM servers, including patching, updating, and auditing operations
- Maintained and manipulated the SQL database for SCCM/MECM to ensure data integrity
- Revamped and enforced Group Policies for GPOs to enhance security compliance
- Executed unique tasks requested by customers within SCCM/MECM.
Information Security IV
KaiHonua
06.2022 - 12.2022
- Authored and reviewed Plans of Action and Milestones (POA&Ms) to address security vulnerabilities
- Oversaw the operations of the Computer Network Defense-Service Provider (CNDSP)
- Developed security engineering design solutions to fortify systems
- Applied the Risk Management Framework (RMF) to ensure compliance
- Conducted detailed incident response investigations to identify and resolve security breaches
- Provided ongoing support and maintenance for the Public Key Infrastructure (PKI)
- Created and modified PowerShell scripts to automate processes.
Cloud Administrator
CDO Technologies
09.2021 - 04.2022
- Managed Air Force servers in production and testing environments
- Executed updates and patching processes on servers to ensure operational stability
- Administered and modified User Active Directory accounts
- Monitored server disk space to prevent outages and optimize performance
- Conducted thorough server audits to maintain compliance
- Generated comprehensive server reports for performance analysis
- Created and deployed servers within AWS environments
- Oversaw and managed AWS Cloud environments efficiently
- Utilized Splunk to query server memory usage for optimization
- Diagnosed and resolved website outages to ensure continuous service delivery.
UNIX Backup Administrator
Exeter Government LLC
07.2020 - 09.2021
- Monitored all server backups to ensure data integrity and availability
- Evaluated server health and stability on a regular basis
- Oversaw server room stability to prevent operational issues
- Acted as a point of contact for backup issues to facilitate resolutions
- Logged any irregularities encountered at the end of each shift
- Performed any other administrative tasks as needed to support operations.
Helpdesk
Global Commerce & Services
02.2020 - 07.2020
- Managed and distributed tickets to respective departments and technicians
- Communicated and troubleshot issues with users via multiple channels: phone, email, and in-person
- Scheduled appointments to minimize user traffic and streamline support
- Handled in-processing and out-processing forms efficiently
- Administered IAO Express and DRA for user and Outlook permissions
- Resolved VPN issues promptly to maintain connectivity
- Performed various miscellaneous administrative tasks to support the team.
Helpdesk Technician Tier 1
Perspecta
09.2017 - 02.2020
- Provided assistance with all government-based applications and websites, ensuring functionality and user satisfaction
- Executed installation, uninstallation, and configuration of site-approved programs effectively
- Verified user Active Directory profiles to ensure correct configurations
- Reported issues to users and supervisors, including site/base outages and unresolvable software/hardware issues.
IT-Professional/Analyst
USAA Bank
01.2017 - 09.2017
- Assisted with Microsoft Office 365 issues, including Outlook and Excel, to enhance user productivity
- Troubleshot company-specific programs to restore functionality
- Facilitated password resets for applications to support user access
- Guided users in resolving basic computer issues, such as monitor display/resolution and hardware problems.
Education
High School Diploma -
Judson Early College Academy
01-2014
Associate of Science -
Northeast Lakeview College
01-2014
Skills
- Active Directory / Microsoft Intune / Group Policy Management/ System Administration / Server Administration / Windows Administration / Network Troubleshooting / Dynamic Host Configuration Protocol (DHCP) / Internet Information Services (IIS) / Microsoft Office / Microsoft 365 / ServiceNow / Microsoft Endpoint Configuration Manager (SCCM/MEMCM) / Application Packaging / Shell Scripting / Microsoft Azure / Amazon Web Services (AWS) / Microsoft SQL Server / SQL Scripting / Microsoft SQL Server / Database Administration / SQL Server Management Studio / Cloud Administration / Windows Server Update Service (WSUS) / Command Line Interface (CLI) / Subject Matter Expert (SME) / Help Desk Support / Remedy Ticketing System / Remediation / Patch Management / Application Development / Program Development / Vendor Management / 3rd Party Vendor Management / 3rd Party Software Management / Cross-Team Collaboration / Leadership/ Cross-Team Leadership / Root Cause Problem-Solving / Root Cause Troubleshooting / Report Writing / Log Analysis / Auditing / Systems Maintenance / Account Management / Remote Troubleshooting / Remote Scripting / Remote Administration / Remote Desktop Services / Citrix Administration / Splunk Administration / Linux Administration / Linux Scripting / Datacenter Maintenance / Datacenter Security / Unix Administration / Software Troubleshooting / Hardware Troubleshooting / Printer Administration / Call Center Administration / PO&AM Writing / SOP Writing / Risk Management Framework (RMF) / PKI Management / Military Systems Familiarity / Government Contractor Experience / Cloud Infrastructure / TCP-IP Management / Microsoft Exchange
Certification
- HDI Certification (Acquired 2017-10-30) - A certification that shows understanding of IT Customer Service best practice
- CompTIA Security+ (Renewed 2024-01-24) - A certification that shows competency in the best security practices and business models for a company’s servers and systems
- MCSA Windows Server 2016 (MCP 70-740) (Acquired 2019-05-31) - A certification that demonstrates familiarity with installing, managing, and administering maintenance to Windows Server 2016
- MCSA Windows Server 2016 (MCP 70-741) (Acquired 2019-06-18) - A certification that demonstrates familiarity with networking and implementing networking methods for Windows Server 2016
- AWS Certified Cloud Practitioner (AWS CCP) (Acquired 2021-06-12) - A certification that demonstrates an understanding of the fundamental infrastructure, vocabulary, and procedures of Amazon Cloud
- Microsoft Azure Fundamental (AZ-900) (Acquired 2026-04-07) - A certification that demonstrates an understanding of the fundamental infrastructure, vocabulary, and procedures of Microsoft Azure Cloud
Clearance
Secret
Timeline
MECM/SCCM Administrator IV
KiaKahi LLC
12.2022 - 03.2026
Information Security IV
KaiHonua
06.2022 - 12.2022
Cloud Administrator
CDO Technologies
09.2021 - 04.2022
UNIX Backup Administrator
Exeter Government LLC
07.2020 - 09.2021
Helpdesk
Global Commerce & Services
02.2020 - 07.2020
Helpdesk Technician Tier 1
Perspecta
09.2017 - 02.2020
IT-Professional/Analyst
USAA Bank
01.2017 - 09.2017
High School Diploma -
Judson Early College Academy
Associate of Science -
Northeast Lakeview College