Cecile Griffin
Chauvin,LA
Summary
Dedicated customer support representative with proven skills in problem-solving and conflict resolution. Committed to providing exceptional service and maintaining strong customer relationships.
Overview
10
10
years of professional experience
Work History
Customer Support Representative
Foundever
01.2025 - Current
- Managed incoming customer inquiries and provided accurate information promptly.
- Documented customer interactions using the company's CRM software effectively.
- Maintained knowledge of product offerings to provide informed recommendations.
- Escalated unresolved issues to appropriate departments for further assistance.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Navigated through computer systems to review information and respond appropriately to callers.
Cashier/ Cashier Helper
Jacobs Entertainment
10.2015 - 08.2024
- Maintained cash drawer integrity through regular audits and reconciliations.
- Provided friendly customer service to guests in a professional manner.
- Resolved discrepancies in cash flow through detailed investigation and documentation.
- Assisted team members with balancing their drawers as requested.
Education
Certificate of Technical Studies - Medical Technology
Unitech Training Academy
Houma 05-2016
Bachelor of Science - Psychology
Louisiana State University
Alexandria Skills
- Customer service
- Conflict resolution
- Customer relationship management
- Customer success management
- Customer service excellence
- Quality assurance
Timeline
Customer Support Representative
Foundever
01.2025 - Current
Cashier/ Cashier Helper
Jacobs Entertainment
10.2015 - 08.2024
Certificate of Technical Studies - Medical Technology
Unitech Training Academy
Bachelor of Science - Psychology
Louisiana State University