Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Cecile Ibrahim

Cecile Ibrahim

Clearwater,FL

Summary

Dynamic Customer Service Representative with proven expertise at Concentrix in resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in complaint handling and data entry, I consistently improved resolution times, fostering strong relationships and ensuring customer satisfaction. Committed to delivering service excellence in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Concentrix
09.2021 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Webhelp
01.2021 - 08.2021
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

License of Education - Education

Ain Shams College
New Egypt, NJ
06-2004

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Microsoft Excel
  • Complaint handling
  • Call management
  • Appointment scheduling
  • Microsoft PowerPoint
  • Quality control

Languages

English
Professional Working
French
Full Professional
Arabic
Native or Bilingual

Timeline

Customer Service Representative

Concentrix
09.2021 - 06.2024

Customer Service Representative

Webhelp
01.2021 - 08.2021

License of Education - Education

Ain Shams College

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