Cecilia Amador
Phoenix,AZ
Summary
Competent team member recognized for delivering outstanding customer service and support.
Motivated individual with proven organizational and time management capabilities. Aiming to utilize skills in entry-level positions to drive efficiency and support organizational growth. Focused on continuous improvement and professional development.
Overview
10
10
years of professional experience
Work History
Amazon Flex Delivery Service
Amazon
10.2022 - 10.2024
- Coordinated and completed delivery routes for Amazon packages, maintaining high standards of service and reliability.
- Executed precise scheduling to guarantee prompt arrival at client homes and commercial establishments.
- Executed thorough checks of numbered packages, confirming order alignment for efficient drop-off.
- Managed ongoing dialogue with colleagues to ensure efficient handling of delivery and return inquiries.
Window Dispatcher
Mv Transportation Inc.
10.2015 - 08.2017
- Managed front desk interactions, ensuring a warm welcome and efficient check-in for all patrons.
- Executed package signing, maintained accurate delivery records, and facilitated distribution to team members.
- Operated a multi-line telephone system to efficiently handle and direct incoming calls to appropriate departments.
- Achieved effective communication by promptly addressing phone inquiries and supplying necessary information. Streamlined caller connections to relevant departments, improving overall service efficiency.
- Updated and preserved detailed call logs in physical and electronic formats to ensure accurate information tracking.
- Oversaw cash register activities, maintaining accuracy in payment handling and change delivery.
- Conducted thorough end-of-day financial reporting and register balancing to maintain accurate financial records.
Quality Assurance
Amazon
06.2014 - 06.2015
- Collaborated effectively with a diverse team to achieve objectives and resolve product and service-related challenges.
- Streamlined task prioritization and organization to enhance service goal achievement.
- Executed routine inspections of components and products to ensure compliance with quality assurance standards.
- Conducted evaluations of randomly selected products throughout multiple production stages.
Education
Diploma - Pharmacy Technician
Brookline College - Phoenix
Phoenix, AZSkills
- Customer service
- Problem-solving
Self-starter
Analytical thinker
Data management
Interpersonal skills
- Teamwork and collaboration
- Flexible and adaptable
- Multitasking
- Organizational skills
- Friendly, positive attitude
- Dependable and responsible
Languages
Spanish
Professional Working
Timeline
Amazon Flex Delivery Service
Amazon
10.2022 - 10.2024
Window Dispatcher
Mv Transportation Inc.
10.2015 - 08.2017
Quality Assurance
Amazon
06.2014 - 06.2015
Diploma - Pharmacy Technician
Brookline College - Phoenix