CECILIA ARO
Remote,Florida
Summary
Detail-oriented and dependable Registered Pharmacy Technician (RPhT) with 20+ years of experience in healthcare, patient coordination, and customer service. Strong background in specialty pharmacy support, insurance verification, prior authorizations, and patient education. Proven ability to manage high-volume workflows, maintain HIPAA compliance, and collaborate effectively with pharmacists, providers, and care teams in both remote and clinical settings.
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Claims Processor
UAIG
Remote, FL
03.2025 - 03.2026
- Handle high-volume inbound calls while maintaining accuracy and compliance.
- Document detailed case information using multiple systems.
- Provide clear explanations and next steps to customers.
- Demonstrate strong attention to detail, data entry accuracy, and confidentiality.
Patient Care Coordinator / Pharmacy Support
Walgreens Specialty Pharmacy
Remote, FL
05.2024 - 01.2026
- Served as primary liaison between patients, pharmacists, providers, and care teams.
- Coordinated medication deliveries, refills, and follow-up care.
- Verified insurance coverage and obtained prior authorizations for specialty medications.
- Educated patients on medication usage, delivery timelines, and next steps in therapy.
- Addressed patient concerns, adherence barriers, and access issues while maintaining HIPAA compliance.
Claims Processor
Pearl Holding Group
Coral Springs, FL
08.2023 - 03.2025
- Processed first notice of loss and verified customer information.
- Managed inbound calls and provided detailed case updates.
- Coordinated documentation and system updates with accuracy and timeliness.
Appointment Setter / Healthcare Administrative Support
Nutrition As Therapy
Remote
11.2021 - 01.2025
- Scheduled patient appointments and dietitian follow-ups.
- Requested and tracked insurance authorizations.
- Communicated with primary care offices regarding medical documentation.
Office Administrator
Tito’s Bobcat Services
Clewiston, FL
10.2016 - 06.2021
- Managed scheduling, customer communications, billing, and records.
- Maintained organized documentation systems and confidential records.
Medical Assistant
Dr. Mitrani-Sevy Salomon
Miami, FL
03.2011 - 10.2016
- Assisted physicians with patient exams and minor procedures.
- Recorded vital signs, medical histories, and test results.
- Prepared and maintained exam rooms and clinical equipment.
- Scheduled patient appointments and handled insurance forms.
Medical Receptionist
Segal Trials
Miami, FL
02.2008 - 06.2009
- Managed appointment scheduling and patient communications.
- Maintained accurate medical records and administrative documentation.
Education
Associate of Science -
Florida Career College
Miami, FL06.2006
Skills
- Prescription Processing & Workflow Support
- Specialty Pharmacy Coordination
- Insurance Verification & Prior Authorizations
- Patient Education & Medication Support
- HIPAA Compliance
- Data Entry & Documentation Accuracy
- Appointment Scheduling & Follow-Ups
- Refill Coordination
- Customer Service Excellence
- Multitasking in High-Volume Environments
- Pharmacy Systems & Remote Platforms
- Bilingual: English & Spanish (Business Proficiency)
- Organization
- Complaint handling
- Insurance terminology
- Customer service
- Active listening
- Attention to detail
Certification
- Registered Pharmacy Technician (RPhT)
- State of Florida
- License #: RPT133256
- Licensed Adjuster 0620
- License number #G227571
Languages
Spa
Native or Bilingual
Timeline
Claims Processor
UAIG
03.2025 - 03.2026
Patient Care Coordinator / Pharmacy Support
Walgreens Specialty Pharmacy
05.2024 - 01.2026
Claims Processor
Pearl Holding Group
08.2023 - 03.2025
Appointment Setter / Healthcare Administrative Support
Nutrition As Therapy
11.2021 - 01.2025
Office Administrator
Tito’s Bobcat Services
10.2016 - 06.2021
Medical Assistant
Dr. Mitrani-Sevy Salomon
03.2011 - 10.2016
Medical Receptionist
Segal Trials
02.2008 - 06.2009
Associate of Science -
Florida Career College