Cecilia Borrelli
Germantown,MD
Summary
Highly motivated and passionate Sales Representative/Customer Relations offering superior customer service skills with the ability to understand client needs and close sales by creating genuine relationships. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
22
22
years of professional experience
Work History
Patient Service Representative
Patient First Urgent Care Center
06.2022 - Current
- Accurately register patients in an expedient manner while providing excellent customer service, compassion, and kindness
- Verify patient demographics, medical history and insurance coverage
- Thoroughly answer billing and insurance questions and provide itemized billing statements
- Complete all cash management duties, counting and accounting for money collected at the end of shift
Leasing Consultant
Legend Legend Management Group
08.2022 - 04.2024
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Responded to requests and scheduled appointments for property showings
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner
- Resolved conflicts between tenants regarding noise, encroachments, and parking
- Provided exceptional customer service, addressed inquiries in a timely manner to maintain positive relationships with tenants
Enrollment Agent
IDEMIA
10.2019 - 05.2020
- Managed front and back of house operations while ensuring customer satisfaction
- Interviewed 30 to 50 applicants per day to ensure eligibility for TSA PreCheck
- Fingerprinted and photographed each applicant
- Processed payments for applications
Insurance Agent
Insurance Express / The Lead Exchange
12.2012 - 05.2014
- Achieved and exceeded monthly sales goals of $55,000
- Skillfully and patiently customized and explained coverage options to potential policyholders, answering any questions or concerns
- Promoted client retention through high-quality service
- Compiled coverage and rating information in accessible format
- Presented account proposals in professional and timely manner
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value
Insurance Advisor
Celedinas Insurance Group
10.2010 - 11.2012
- Achieved and exceeded monthly sales goals of $50,000
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans
- Submitted up-to-date activity and production logs to agency management for review
- Analyzed customer needs and provided best options, upselling products and services
- Cultivated lasting professional relationships, which created continuous client referrals
- Provided quotes and promoted products for building, contents and vehicle insurance.
Insurance Sales Agent
Allstate Insurance/McMullin Insurance
05.2003 - 10.2010
- Increased branch sales 3% month over month by selling various types of insurance such as automobile, motorcycle, watercraft, umbrella, home and flood
- Cross sold products to existing and new clients
- Met monthly goals for personal budgets and customer referrals alike
- Developed productive working relationships with car dealerships, mortgage companies and other business partners in community
- Provided knowledge and information in promotion of insurance packages, including features, policies and relative advantages for client's financial well being
- Sought out new clients and developed client relationships through networking, direct referrals, and lead databases
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
Education
Associate of Science - Business Administration And Management
Berkley Business School
New York, NY1983
Skills
- Passion for helping people
- Relationship building
- Sales proficiency
- Strong deal closer
- Customer Relations
- Client Retention
- Network Development
- Lead Prospecting
- Interpersonal communication skills
- Adapt to diverse groups and personalities
Timeline
Leasing Consultant
Legend Legend Management Group
08.2022 - 04.2024
Patient Service Representative
Patient First Urgent Care Center
06.2022 - Current
Enrollment Agent
IDEMIA
10.2019 - 05.2020
Insurance Agent
Insurance Express / The Lead Exchange
12.2012 - 05.2014
Insurance Advisor
Celedinas Insurance Group
10.2010 - 11.2012
Insurance Sales Agent
Allstate Insurance/McMullin Insurance
05.2003 - 10.2010
Associate of Science - Business Administration And Management
Berkley Business School
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