Cecilia Chanocua

• Accurately prepared, filled, and labeled prescriptions in full compliance with HIPAA, state, and federal pharmacy regulations
• Assisted patients with prescription drop-off, insurance billing, payment processing, and medication-related inquiries, ensuring high levels of customer satisfaction
• Specialized in processing and dispensing medications for long-term care and hospice facilities, coordinating timely fulfillment and delivery schedules
• Managed inventory for over-the-counter and behind-the-counter medications, reducing stock shortages through routine audits and proactive reordering
• Oversaw daily workflow and task prioritization to maintain efficiency during high-volume periods
• Trained and supported new staff on pharmacy systems, safety protocols, and prescription processing standards
• Collaborated with pharmacists and healthcare providers to resolve insurance issues, medication discrepancies, and patient concerns
• Traveled to meet and introduce new customers to the pharmacy, building professional relationships and supporting business growth
• Represented the pharmacy in outreach efforts, explaining services, processes, and benefits to prospective clients

• Warmly welcomed 100+ customers into the store offering advice on products and assisted with finding merchandise.
• Provided exceptional customer service by handling transactions including POS, credit, cash, exchange/return to ensure accuracy of cash flow.
• Maintained a clean and organized inventory.

Back Office Responsibilities

• Administered vaccines, including COVID-19 immunizations, ensuring proper preparation, handling, and documentation
• Prepared and processed patients by taking vital signs and assisting with clinical flow
• Monitored and managed clinical supply inventory to maintain adequate stock levels
• Maintained accurate vaccine logs and medical records in compliance with healthcare regulations
• Ensured examination rooms were properly cleaned, sanitized, and prepared for patient care

Front Office Responsibilities

• Verified patient insurance information and eligibility
• Scheduled appointments and coordinated patient visits
• Answered and routed incoming phone calls in a professional and timely manner
• Completed, reviewed, and processed required documentation
• Scanned, updated, and maintained patient records with attention to accuracy and confidentiality