Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CECILIA CRAFT

GREELEY,CO

Summary

Successful Customer Support with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

6
6
years of professional experience
1
1
Certification
1
1
Language

Work History

Supervisor Data Entry and Administrative Clerk

U.S. ARMY
Fayetteville, NC
  • Sent completed entries for evaluation and final approval.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Maintained files, records and chronologies of entry activities.
  • Completed data entry tasks with accuracy and efficiency.
  • Reviewed completed work for compliance with regulations.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Produced monthly reports with advanced Excel spreadsheet functions.
  • Coded and processed applications into required electronic formats.

Customer Service Representative, Youth Specialist

Platte Valley, Youth Services
12.2020 - 11.2022
  • Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
  • Maintain a safe environmen t through appropriate supervision anduse of behavioral manageme nt skills and interventio ns in order to guide youth through daily living and leisure activities
  • Conduct searches of individuals and rooms for contraband items Inspect and ensure the safety and security of doors, windows, and youth center grounds
  • Inspect common areas and youth center living units to maintain health, safety and sanitation standards
  • Implement and document suicide precautions monitoring, safety plans and behavior agreements for those youth at high risk of hurting themselves or others or demonstrating other serious behavioral concerns
  • Monitor secure perimeter and monitor and control access to restricted areas
  • Use conflict management, non-escalation and de-escalation skills and, in emergencies, use approved physical response techniques when all other interventions have failed
  • Develop and maintain professional relationships with youth tosupport them in their programming
  • Teach, coach and redirect youth within the behavior management program and role model prosocial behavior at alltimes
  • Reinforce use of safe practices including methods of supervisionand structure that maintain a non-violent environment Facilitate educational, skill development, recreation, and other youth groups and activities
  • Support treatment and case plan goals and objectives developed by the Behavioral Health & Medical Services unitProvide supervision and support of community transition/reintegration opportunities for youth
  • Adhere to and reinforce established DYS rules, policies, and procedures and utilize proper protocols when responding to critical incidents, physical altercations, medical emergencies, firedrills and other incidents
  • Utilize computer software to document incident reports and otheractivities when required.
  • Delivered youth transitional assistance in areas of education, life skills and career development.

Customer Service Support

Unbridled Connect
, CO
02.2018 - 12.2020
  • Answering inbound calls
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recommended products to customers, thoroughly explaining details.
  • Processed customer adjustments to maintain financial accounts.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer comments and questions via LiveChat during shifts.

Supervisor

Jo-Ann Fabric and Craft
03.2020 - 11.2020
  • Stores Service support
  • Cashier
  • Merchandise support
  • Data entry

Sales Associate/Cashier

Michael's Arts & Craft
Palmdale, CA
01.2009 - 01.2010
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Used POS system to process sales, returns, online orders and gift card activations.

Education

College Degree - Medical Assistant

Platt College, Assistant Platt College

College Degree - Data entry

OKCharter College

College Degree - Business Administration

Fayetteville Technical College

High school diploma - undefined

Grantham University

undefined

Littlerock High School

Skills

Microsoft OfficeSalesforceCommunicationCritical ThinkingAssertive, self-motivated, and results orientatedExperience in sales, customer service, education, orOthergrassroots community outreach
  • Professional and mature
  • Independent worker
  • Office administration
  • Schedule Management
  • Business administration
  • Technical Support
  • Database Management

Certification

  • Certified Data Entry

Timeline

  • Certified Data Entry
06-2022

Customer Service Representative, Youth Specialist

Platte Valley, Youth Services
12.2020 - 11.2022

Supervisor

Jo-Ann Fabric and Craft
03.2020 - 11.2020

Customer Service Support

Unbridled Connect
02.2018 - 12.2020

Sales Associate/Cashier

Michael's Arts & Craft
01.2009 - 01.2010

Supervisor Data Entry and Administrative Clerk

U.S. ARMY

College Degree - Medical Assistant

Platt College, Assistant Platt College

College Degree - Data entry

OKCharter College

College Degree - Business Administration

Fayetteville Technical College

High school diploma - undefined

Grantham University

undefined

Littlerock High School

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CECILIA CRAFT