Cecilia Davlatov
Killeen,TX
Summary
Experienced professional with a strong understanding of lending and training in administrative skills. Highly motivated to continuously learn, grow, and excel in the industry. Possesses extensive knowledge of lending and banking regulations, as well as compliance procedures. Committed to maintaining professionalism and integrity in all aspects of work. Known for organizational skills and dependability, successfully managing multiple priorities with a positive attitude. Demonstrates a willingness to take on additional responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Loan Administrator I-Loan Administrator II
Capital Farm Credit
03.2021 - Current
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
- Handled customer complaints with ease by conducting research, listening carefully and taking appropriate action.
- Developed and maintained relationships with customers, and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Maintained detailed records of loan transactions, ensuring accurate reporting and data entry.
- Managed a diverse portfolio of loans, prioritizing tasks to meet deadlines while maintaining accuracy and attention to detail.
- Resolved complex issues related to loans, working closely with various departments to find effective solutions.
- Supported loan officers in obtaining necessary documentation for successful loan applications.
- Coordinated closings between borrowers, attorneys, title companies, and other relevant parties for a seamless process.
Customer Service Representative
Bank Of America
02.2020 - 04.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
Associate of Science - Business Administration
Allegany College of Maryland
High School Diploma -
Bochelen's Homeschool
05.2016
Skills
- Credit History Review
- Loan Processing Coordination
- Loan File Maintenance
- Time Management
- Payment Processing
- Loan Servicing
- Multitasking Abilities
- Relationship Building
- Loan Documentation
- Portfolio Management
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Reliability
- Communication
- Analytical and Critical Thinking
- Continuous Improvement
- Adaptability
- Organizational Skills
Accomplishments
- Received WOW award twice at Capital Farm Credit.
- Promotion to Loan Administration II.
- Maintained and handled Temple Credit office loan volume with one admin.
Certification
- Licensed Notary
Timeline
Loan Administrator I-Loan Administrator II
Capital Farm Credit
03.2021 - Current
Customer Service Representative
Bank Of America
02.2020 - 04.2021
Associate of Science - Business Administration
Allegany College of Maryland
High School Diploma -
Bochelen's Homeschool