Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cecilia Davlatov

Temple,TX

Summary

Clear understanding of lending and training in administrative skills. Motivated to learn, grow and excel. Vast knowledge of lending/banking regulations and compliance procedures. Dedicated to maintaining professionalism and integrity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Loan Administrator I-Loan Administrator II

Capital Farm Credit
03.2023 - Current
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Monitored pipelines to track and log status of loans.
  • Compiled closing packages for drafting and presentation accuracy.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.

Loan Administrator I

Capital Farm Credit
05.2021 - 09.2022
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Monitored pipelines to track and log status of loans.
  • Compiled closing packages for drafting and presentation accuracy.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.

Customer Service Representative

Bank Of America
02.2020 - 04.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.

Education

Associate of Science - Business Administration

Allegany College of Maryland
Cumberland, MD
05.2025

High School Diploma -

Bochelen's Homeschool
Black Forest, Colorado
05.2016

Skills

  • Conflict Resolution
  • Complaint Handling
  • Customer Inquiries
  • Credit History Review
  • Loan Processing Coordination
  • Loan File Maintenance
  • Time Management
  • Payment Processing
  • Social Perceptiveness
  • Loan Servicing
  • Multitasking Abilities
  • Loan Closing
  • Relationship Building

Accomplishments

  • Received WOW award within 6 months of reinstatement at Capital Farm Credit.


  • Promotion to Loan Administration II.


  • Maintained and handled Temple Credit office loan volume with one admin and AMLA.

Certification

  • Licensed Notary

Timeline

Loan Administrator I-Loan Administrator II

Capital Farm Credit
03.2023 - Current

Loan Administrator I

Capital Farm Credit
05.2021 - 09.2022

Customer Service Representative

Bank Of America
02.2020 - 04.2021

Associate of Science - Business Administration

Allegany College of Maryland

High School Diploma -

Bochelen's Homeschool

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Cecilia Davlatov