Cecilia Davlatov
Killeen,TX
Summary
Experienced administration professional with expertise in loan processing, file documentation, and compliance. Known for reliability, adaptability, and successful collaboration with title and insurance companies. Proactive mindset, strong commitment to teamwork, and skilled at maintaining exceptional customer service standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Loan Administrator I-Loan Administrator II
Capital Farm Credit
Temple, Tx
03.2021 - Current
- Obtained and reviewed applicants’ credit histories and loan documentation to determine eligibility and compliance.
- Monitored loan pipelines and coordinated documentation from application through closing.
- Prepared and reviewed closing packages to ensure accuracy and compliance with internal and regulatory standards.
- Communicated with title companies to coordinate title orders, verify legal descriptions, and resolve discrepancies for timely closings.
- Maintained strong relationships with customers, title companies, and internal teams to streamline communication and issue resolution.
- Prioritized multiple high-volume tasks under tight deadlines while maintaining meticulous attention to detail.
- Followed up on releases, policies, and recorded documents to maintain up to date file compliance.
- Supported loan officers in obtaining necessary documentation for successful loan applications.
- Handled customer complaints and needs with ease by conducting research, listening carefully and taking appropriate action.
Customer Service Representative
Bank Of America
Temple, TX
02.2020 - 02.2021
- Delivered high-quality customer service by resolving account inquiries, loan status updates, and service escalations with professionalism and empathy.
- Educated clients on financial products and assisted with loan pre-qualification steps and document gathering.
- Maintained accurate client records and ensured confidentiality when handling sensitive financial and personal information.
- Supported branch operations by prioritizing administrative tasks, maintaining updated files, and ensuring smooth customer interactions.
- Demonstrated adaptability in a fast-paced environment with shifting priorities and customer demands.
Education
Associate Of Science - Legal Studies
Allegany College of Maryland
Cumberland, MDSkills
- File Processing Coordination
- File Maintenance
- File Servicing
- Multitasking Abilities
- Loan Documentation
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Reliability
- Communication
- Continuous Improvement
- Organizational Skills
- Ability to handle heavy workload
- Document review
- Notary public certification
Accomplishments
- Received WOW award three times at Capital Farm Credit.
Certification
- Licensed Notary
Timeline
Loan Administrator I-Loan Administrator II
Capital Farm Credit
03.2021 - Current
Customer Service Representative
Bank Of America
02.2020 - 02.2021
Associate Of Science - Legal Studies
Allegany College of Maryland