Cecilia DeLeon
Rye Brook
Summary
Motivated office administrator and customer service sales agent with a strong background in financial account management, specializing in strategic planning, and problem-solving. Proven ability to enhance client satisfaction and retention through effective relationship building and team leadership. Skilled in optimizing account management processes to drive business growth and foster collaborative team environments. Past roles have consistently demonstrated positive impacts on business growth through effective account management.
Overview
7
7
years of professional experience
Work History
Senior Account Specialist
Crown Awards- Global Headquarters
Hawthorne
11.2022 - Current
- Successfully manage 100+ customer interactions daily, resolving issues and guiding clients through product selection, design customization, billing, and delivery coordination.
- High level of knowledge for custom awards and recognition products, engaging with clients via phone, live chat, and email to drive consultative sales from initial inquiry to post-sale follow-up.
- Cultivate a positive image for the company. Collaborate cross-functionally with production, design, and executive teams to streamline operations and improve customer experience.
- Live Chat customer service team leader. Lead and develop a high-performing sales support team: training, coaching, conflict resolution, and performance documentation.
Shift Supervisor
CVS Pharmacy
Rye Brook
03.2021 - 11.2022
- Directed daily operations for a high-performing retail team and supervised the on duty employees, ensuring compliance with company procedures and exceptional customer service delivery.
- Managed daily revenue reconciliation, ensuring accuracy across cashier drawers and internal systems; prepared and processed daily cash and check deposits and monitored sales reports for discrepancies.
- Trained and onboarded new team members, including administering procedural exams and hands-on coaching in compliance and customer service standards.
- Sales success by consistently exceeding monthly team quotas.
- Led store operations including inventory control, loss prevention (shrink), merchandising, and store presentation.
Assistant Store Manager
Modell’s Sporting Goods
Port Chester
06.2018 - 08.2020
- Delivered exceptional customer service and closed high-volume sales in a fast-paced, metrics-driven retail environment.
- Contributed to team sales goals while maintaining a strong personal closing ratio and upselling performance.
- Built a foundation in financial operations, customer communication, and team training—skills that supported future success in high-performing sales leadership roles.
- Managed daily revenue reconciliation, ensuring accuracy across cashier drawers and internal systems; prepared and processed daily cash and check deposits and monitored sales reports for discrepancies.
Education
Bachelor of Arts - Economics
SUNY Purchase College
Purchase, NYSkills
- Sales
- Team Management
- Customer Retention
- Schedule management
- Cross-Functional Collaboration
- Admin Work
- Microsoft Excel\
- Microsoft Office Suite
- Team Coaching
- New Hire Onboarding
- Performance Tracking
- Time Management
- Document preparation
- Data management
- Spreadsheet tracking
Timeline
Senior Account Specialist
Crown Awards- Global Headquarters
11.2022 - Current
Shift Supervisor
CVS Pharmacy
03.2021 - 11.2022
Assistant Store Manager
Modell’s Sporting Goods
06.2018 - 08.2020
Bachelor of Arts - Economics
SUNY Purchase College