Summary
Overview
Work History
Education
Skills
Timeline
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Marc Durham

Eden,MD

Summary

I have strong Customer Service and Sales skills working in Retail organizations over the years. I'm able to handle cash and open and close a business and handle it's related paperwork. I am able to learn and perform new tasks regarding sales, customer service, and physically demanding tasks such as product assembly and merchandising.

Overview

20
20
years of professional experience

Work History

Customer Service And Trophy Assembler

Crown Trophy/Seaside Awards
09.2006 - 11.2023
  • Increased production efficiency by assembling components quickly and accurately.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Reduced assembly errors by following detailed instructions and blueprints for each project.
  • Collaborated effectively with team members to meet production targets consistently.
  • Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
  • Handled Customers personally and their order paperwork

The Wicker Outlet

Ms. Robin Pratt
10.2003 - 08.2006
  • Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Loch Raven High School
Baltimore, MD
06.1982

Skills

  • Personalized Customer Service
  • Employee and Inventory Management
  • Sales Maximization
  • Ability to learn new tasks such as Account management, Ordering, and Assembly of products
  • Keeping Costs in line

Timeline

Customer Service And Trophy Assembler

Crown Trophy/Seaside Awards
09.2006 - 11.2023

The Wicker Outlet

Ms. Robin Pratt
10.2003 - 08.2006

High School Diploma -

Loch Raven High School

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Marc Durham