Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Neylan Edwards

Fort Worth,TX

Summary

Highly skilled and fast learner in conflict resolution, communication, and problem-solving. Dedicated to ensuring customer satisfaction and loyalty. Effective team collaborator, adept at adapting to changing needs and remaining consistently focused on achieving results through efficient and empathetic service. Renowned for reliability and proactive approach, with a proven track record of meeting customer and organizational goals. Expertise in styling and content creation, with the ability to network and cultivate professional connections online, engaging a wide online audience.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Alorica
01.2023 - Current
  • Negotiating payment and settlements to recover outstanding balances while fostering customer relationships
  • Evaluating account history and financial information to apply personalized strategies for debt recovery
  • Resolving customer disputes by providing accurate information addressing concerns in a timely manner
  • Recognized for exceeding QA score expectations averaging a score of 95% consistently

Assistant Teacher

Xplor
01.2022 - 01.2023
  • Supervised and cared for Students ranging from the age 1-4 ensuring their safety and well-being while providing a nurturing and structured environment
  • Communicated effectively with parent and building strong interpersonal communication regarding their children
  • Work in partnership other teachers to create care plans to get student to developmental goal

Team Associate

Walmart
01.2019 - 01.2023
  • Maintained Organized backroom and sales floor by adhering to company standard
  • Stocked shelves efficiently
  • Conducted daily inventory counts
  • Often recognized for maintaining well monitored and organized top stock and reducing shrinkage

Sales Associate

T-Mobile
01.2021 - 12.2021
  • Processed transactions efficiently
  • Educated customers on services and products
  • Collaborated with team members to maintain a high energy customer experience and sales floor
  • Recognized for sale achievements within the month of being employed

Retail Associate

Forever 21
01.2018 - 12.2019
  • Maintained a clean, organized, and visually appealing store
  • Collaborated with team members to achieve daily and monthly sales targets
  • Stayed up to date with trends to provide informed customer service
  • Delivered remarkable customer service with product selection and styling advice

Education

High School -

NORTHWEST HIGH SCHOOL
06.2019

Skills

  • Strong interpersonal communication
  • Personalized customer service
  • Ability to curate personalized outfits for clients
  • Familiarity with POS system
  • Problem solving under pressure
  • Microsoft 365 (Teams, Excel spreadsheet, Word)

Timeline

Customer Service Representative

Alorica
01.2023 - Current

Assistant Teacher

Xplor
01.2022 - 01.2023

Sales Associate

T-Mobile
01.2021 - 12.2021

Team Associate

Walmart
01.2019 - 01.2023

Retail Associate

Forever 21
01.2018 - 12.2019

High School -

NORTHWEST HIGH SCHOOL

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Neylan Edwards