Anna Myers
Little Egg Harbor,NJ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Local Search Group LLC
03.2024 - Current
- Served as the primary point of contact for clients, providing prompt and professional support for SEO-related inquiries
- Effectively communicated technical SEO concepts to non-technical clients, ensuring clear understanding of service deliverables
- Analyzed and resolved customer complaints and technical issues, demonstrating strong problem-solving skills and a commitment to customer satisfaction
- Managed and prioritized a high volume of customer inquiries, maintaining a consistent level of service quality and responsiveness
- Contributed to the development of customer support documentation and training materials, enhancing team efficiency and knowledge sharing
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front desk associate
Lyceum Health Club
02.2022 - 04.2023
- Greet members and guests with a warm and welcoming demeanor, providing assistance and answering inquiries about club services, programs, and facilities
- Process new member sign-ups, renewals, and cancellations accurately and efficiently, utilizing club management software and POS systems
- Maintain cleanliness and organization at the front desk area, including sanitizing surfaces, restocking supplies, and ensuring a tidy and professional appearance
- Assist with scheduling appointments for personal training sessions, group fitness classes, and other club activities, ensuring smooth coordination and communication with trainers and instructors
- Handle incoming phone calls, emails, and messages, addressing member concerns and directing inquiries to the appropriate department or staff member
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
Direct Sales Representative
Kramer Beverage Co
04.2021 - 01.2022
- Developed and executed sales strategies to achieve and exceed sales targets for a portfolio of beer brands across a designated territory
- Built and maintained strong relationships with retail accounts, including restaurants, bars, and liquor stores, to maximize product placement and sales volume
- Conducted product presentations and tastings to educate clients and promote brand awareness
- Monitored market trends and competitor activity to identify sales opportunities and adjust strategies accordingly
- Utilized CRM software to track sales activities, manage customer accounts, and generate sales reports
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
Bartender/Manager
Mickey’s Port of Call Pub
06.2018 - 04.2020
- Oversee all aspects of bar operations, including inventory management, staff scheduling, and customer service, ensuring smooth and efficient service delivery
- Develop and implement creative cocktail menus, seasonal promotions, and marketing initiatives to attract new customers and enhance the overall guest experience
- Train and mentor bartenders and bar staff on cocktail preparation techniques, customer engagement strategies, and compliance with alcohol service regulations
- Monitor and maintain inventory levels, order supplies, and track expenses to optimize cost control and maximize profitability
- Handle cash and credit card transactions accurately, reconcile daily sales reports, and prepare deposits in compliance with financial procedures
- Foster a positive and inclusive work environment, resolving conflicts, and promoting teamwork and collaboration among staff members
- Uphold high standards of cleanliness, hygiene, and safety in compliance with health regulations and company policies
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Education
Associates Degree - Psychology
Ocean County College
Toms River, NJ06.2020
Skills
- Sales Expertise
- Customer Service
- Strong Interpersonal Communication
- Leadership
- Time Management
- Upselling
- Product Knowledge
- Teamwork
- Management
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Local Search Group LLC
03.2024 - Current
Front desk associate
Lyceum Health Club
02.2022 - 04.2023
Direct Sales Representative
Kramer Beverage Co
04.2021 - 01.2022
Bartender/Manager
Mickey’s Port of Call Pub
06.2018 - 04.2020
Associates Degree - Psychology
Ocean County College
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