Cecilia Estrada

Supporting Medicare customer call guidelines for service levels, handle time, and productivity. As an advanced care representative and trainer assistant, I participated in projects and meetings, demonstrating the ability to work collaboratively while identifying solutions and minimizing overall impact on customer experience. Providing additional service to Medicare Supplement and Medicare Advantage members.

Supported company operations and managed check transactions by maintaining sales and payment records accurately. Responsible for incoming and outgoing office mail and shipments. Provided administrative support by correspondence, filing physical and digital documents, and managing office supply inventory.

Responsible for training new employees which included restaurant policies, procedures, and performance requirements. Kept team members compliant with food safety requirements, and cleaning standards as well as approving daily plans and assignments. Oversaw special events and programs with catering, promoting excellent customer service, successfully increasing referrals and walk-in business.