Stephanie Barreau
Las Vegas,NV
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
14
14
years of professional experience
Work History
Advanced Customer Service Representative
Crate and Barrel
Las Vegas, NV
09.2021 - 01.2024
- Assisted customers in navigating the company's online support system to locate answers to their questions.
- Maintained an organized database of customer information, including contact details and account histories.
- Demonstrated excellent communication skills by responding promptly to customer emails or phone calls.
- Developed a deep understanding of product features, benefits, and usage scenarios to better serve customers' needs.
- Monitored incoming correspondence from customers via email, live chat, and telephone.
- Analyzed customer feedback data to identify areas where service could be improved.
- Generated sales leads by offering additional products or services based on individual needs.
- Collected deposits or payments and arranged for billing.
Delivery Driver
A Calla Lily
Denver, CO
02.2016 - 07.2021
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified accuracy of items loaded onto truck against shipping documents.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Navigated routes with relevant map programs and GPS systems.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
Night Auditor
Embassy Suites
Denver, CO
05.2010 - 02.2016
- Processed guest check-outs, including payment processing and providing receipts.
- Greeted arriving guests and checked them in to their rooms.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
Education
High School Diploma -
Gateway High School
Aurora, CO05-2000
Community College of Aurora
Aurora, COSkills
- CRM Software
- Willingness to Lead
- Order Fulfillment
- Interpersonal Communication
- Administrative Support
- MS Office Applications
- Customer Service
- Problem-Solving
- Attention to Detail
- Positive and Friendly
- Fast Learner
- Complaint Handling
Timeline
Advanced Customer Service Representative
Crate and Barrel
09.2021 - 01.2024
Delivery Driver
A Calla Lily
02.2016 - 07.2021
Night Auditor
Embassy Suites
05.2010 - 02.2016
High School Diploma -
Gateway High School
Community College of Aurora
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