Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Bailey

Akron,OH

Summary

Proven track record in enhancing customer satisfaction and streamlining processes at FirstEnergy, leveraging expertise in CRM & SAP software and exceptional attention to detail. Successfully matched clients with optimal health insurance plans at Trubridge, demonstrating unparalleled multitasking and organizational skills.

Overview

9
9
years of professional experience

Work History

Advanced Customer Service Representative

FirstEnergy
Akron, OH
03.2017 - 09.2024
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Supported the implementation of new software tools designed to improve customer service efficiency and effectiveness.
  • Streamlined internal processes by recommending improvements to workflow, documentation practices, and communication channels.

Licensed Health Insurance Agent

Trubridge
Canton, OH
08.2015 - 03.2016
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.

Education

ECOT
Columbus, OH

Skills

  • CRM & SAP Software
  • Microsoft Word & Excell
  • Attention to Detail
  • Multitasking and Organization
  • Customer Complaint Resolution
  • Reliability

Timeline

Advanced Customer Service Representative

FirstEnergy
03.2017 - 09.2024

Licensed Health Insurance Agent

Trubridge
08.2015 - 03.2016

ECOT
Tiffany Bailey