Cecilia Figueroa
Visalia,CA
Summary
Skilled multitasker with strong work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Work Study
Lassen Community College
10.2021 - 05.2022
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Streamlined data entry processes, resulting in more efficient workflow within the department.
- Contributed to a positive work environment through proactive problem-solving and adaptability under pressure.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Interacted with customers by phone, email, or in-person to provide information.
- Developed and maintained organized filing system for student records and documents.
Server
Courthouse Café
11.2018 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Sorter
VF Outdoors
06.2016 - 08.2018
- Sort, and pack inventory into cartons building customer orders instructed by the warehouse management system
- Label cartons accordingly to customer requirements
- Scan goods according to SOP or induction guidelines
- Check for damage and for discrepancies between goods and orders.
- Assisted colleagues with troubleshooting issues, contributing to a positive work environment and fostering teamwork.
Education
High school diploma or GED -
Visalia Adult School
Visalia, CA05.2014
Skills
- Cashiering (3 years)
- Communication skills
- Customer service
- Customer support
- Bilingual
- Cash handling
- Front desk
- Typing speed 45 WPM
Certification
WPM - Can type over 45 wpm with 80% accuracy.
Timeline
Work Study
Lassen Community College
10.2021 - 05.2022
Server
Courthouse Café
11.2018 - 07.2021
Sorter
VF Outdoors
06.2016 - 08.2018
High school diploma or GED -
Visalia Adult School
WPM - Can type over 45 wpm with 80% accuracy.
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