Cecilia Furtado
Memphis,TN
Summary
Skilled Business System Analyst with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over 20 year career.
Overview
17
17
years of professional experience
Work History
Business Systems Analyst
Electonic Consulting Service
06.2012 - 10.2023
- Collected, defined and analyzed business requirements.
- Trained business personnel in use of systems.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Coordinated data migration and consolidation efforts.
- Helped deploy system enhancements to improve field operations.
- Assessed business requirements to create focused solutions.
Customer Service Representative
Northrop Grumman
07.2006 - 06.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Political Science
Chaminade University of Honolulu
Honolulu, HI05.1985
Skills
- Technology Implementation
- Research and Analysis
- Process Documentation
- Solution Testing and Implementation
- Production Support
- Personnel Training
Timeline
Business Systems Analyst
Electonic Consulting Service
06.2012 - 10.2023
Customer Service Representative
Northrop Grumman
07.2006 - 06.2012
Bachelor of Arts - Political Science
Chaminade University of Honolulu
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