Cecilia Hernandez

• Lead at Site 550 St Clair condominiums
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Handle incoming and outgoing package deliveries for resident.
• Resolved resident issues quickly and notified property manager immediately when problems occur.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors.
• Work along side the property manager and assist when needed.
• Assists and organizes with with vendors, contractors, and service personnel during arrival at building or residents.

• Server for Room Service Department: Morning, Evening, and Overnight Shift
• Cashier for Room Service Department : Morning, Evening, and Overnight Shift
• Mini-Bar Attendant - Restock bar and clean
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

Assisted during major hotel hosting events like:

The Wintrust Magnificent Mile Lights Festival, Lollapalooza and Chicago Auto Show

• Register/Handling of deposits and sales
• Team Leader for catering events.
• Keeping track of food/beverage inventory mainly for the restaurant
• Special Events: Lollapalooza, Majors breakfast events, football classic, ABC News dinner events, and business meetings in the downtown area.
• Helped launch Washburne Cafe for the culinary school