Cecilia Hernandez
Dallas,TX
Summary
Detail-oriented banking professional known for strong problem resolution and team collaboration skills. Experienced in managing customer inquiries and ensuring compliance, ready to enhance customer experiences and drive operational efficiency.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Personal Banker- Officer
Prosperity Bank
Dallas, TX
11.2022 - Current
- Recommended banking products tailored to customer needs, enhancing satisfaction.
- Cultivated relationships with existing customers through personalized service, fostering loyalty.
- Assisted clients with account openings and inquiries regarding financial products.
- Resolved client issues promptly, ensuring a positive banking experience.
- Educated customers on digital banking tools and available services.
- Ensured compliance with banking regulations and internal policies.
- Collaborated with team members to streamline customer service procedures, improving response time.
- Ensured that all customer requests were handled promptly and efficiently.
Teller
Prosperity Bank
Dallas, Texas
08.2021 - Current
- Processed customer transactions with accuracy and efficiency at Prosperity Bank.
- Handled large volumes of currency quickly while minimizing errors.
- Maintained cash drawer balance consistently throughout each shift.
- Resolved customer complaints to enhance satisfaction and improve service experience.
- Trained new tellers on procedures and customer service to ensure consistent operational standards.
- Cultivated client relationships through personalized interactions to foster loyalty and retention.
Education
Associate of Science - Business Administration
Dallas College
Dallas, TX06-2022
High School Diploma -
Bryan Adams High School
Dallas, TX05-2020
Skills
- Financial product knowledge
- Compliance adherence
- Customer service and support
- Problem resolution
- Attention to detail
- Team collaboration
- Effective communication
Languages
English
Professional
Spanish
Professional
Timeline
Personal Banker- Officer
Prosperity Bank
11.2022 - Current
Teller
Prosperity Bank
08.2021 - Current
Associate of Science - Business Administration
Dallas College
High School Diploma -
Bryan Adams High School