Cecilia Herrera-Bernal
Renton
Summary
Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment.
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Guest Service Representative
Motel 6
Seatac, WA
2018 - 02.2019
- Addressed guest issues
- Registration, reservations, and collecting payments
- Maintained cleanliness and appearance of front lobby
- Reported any safety or security issues
- Supporting team by stepping into perform any task that is asked for the property team
- Willing and serving attitude
- Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
- Assisted in check-in and check-out processes, ensuring smooth guest experiences.
Substitute Paraeducator
Federal Way/ Auburn School District
06.2025 - Current
- Support learning for identified students under the direction of a certificated staff member
- Maintain appropriate levels of confidentiality in all matters pertaining to students, parents, staff, and program;
- Supervise conduct and behavior of students in both formal and informal areas on or about the school premises as assigned;
- Supervise students at the grade level during play and recess periods in and out of classrooms.
- Other related duties and responsibilities as assigned.
- Required Knowledge, Skills, and Abilities Related to Cultural Competence and Equity:
- Ability to recognize and demonstrate awareness of own cultural identity as well as accepting and respecting the cultural identity of others;
- Commitment to establishing and supporting an environment that promotes cultural competence and equitable treatment of all staff, students, and families of the district
- Assisted teachers in implementing individualized education plans for diverse learning needs.
- Supported classroom management by reinforcing behavioral expectations and promoting a positive learning environment.
- Adapted instructional materials to enhance student engagement and comprehension during lessons.
- Collaborated with instructional staff to monitor student progress and adjust strategies as needed.
- Facilitated small group activities, encouraging peer interaction and cooperative learning among students.
- Provided one-on-one support to students requiring additional assistance in academic subjects.
- Maintained organized classroom resources, ensuring accessibility for both students and educators.
- Communicated effectively with parents and guardians regarding student performance and progress updates.
- Provided support during classes, group lessons, and classroom activities.
- Monitored student classroom and outdoors activities to promote student safety.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Substitute Administrative Assistant/Office Support
Federal Way/ Auburn School District
06.2025 - Current
- Assist the administration and program leadership team in establishing office culture, climate, and presence by establishing and maintaining excellent rapport with visitors, staff, parents, community groups, and students.
- Responsibility for assisting administration and program leadership in, but not limited to, correspondence, memos, bulletins, flyers, and media presence.
- Perform clerical tasks including, but not limited to, data entry, operating office equipment, distributing mail, implementing, and maintaining storage of records, telephone contacts with parents, typing purchase orders and budget maintenance.
- Assist administration and counselors in processing referrals, gathering records, scheduling placement conferences, and tracking referrals.
- Responsibility for loading schedules, learning plans, and other data reports.
- Work under the direction of and perform other duties as assigned by the supervisor.
Front Desk Receptionist
SeaMar Community Health Centers
Federal Way, Des Moines, and Kent
11.2022 - Current
- Maintain a high level of work ethic and professionalism.
- Willingness to help others at all times
- Sound problem solving skills and the ability to be diplomatic in the face of adversity
- Making medical/dental appointments, and contacting patients via phone
- Screens and assesses incoming calls in a timely manner
- Able to multi-task and properly use basic office software
- Provided secretarial support to Site Manager and other staff in the organization as needed.
Member Services Representative
Express Credit Union
11.2020 - 11.2022
- Financial and operational management
- Managed cash, checks and withdrawals
- Entered customers' transactions into the system to record transactions with precision
- Ensured clients satisfaction with patience and positive attitude
- Assisted supervisor with audits and daily vault balance
Education
High School Diploma -
South Seattle College
Seattle, WA03-2026
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Tyee High School
Seatac, WA01-2018
Skills
- Fluent in Spanish, english and comfortable in ASL
- Computer skills
- Guest accommodations
- Detail-oriented
- Ability to multitask in a fast paced environment
- Comfortable working with kids and adults
- Fast and hands on learner
- Ready to step out of comfort zone (try new things)
- Work well alone or in groups
- Enjoy helping others
- Customer service
- Team member and leader
- Organized
- Experienced with computers and technology
- Determined and flexible
- Comfortable with attending people through phone
- Issue resolution
- Financial transactions
- Payment processing
- Data entry proficiency
- Complaint handling
- Guest orientation
- Data entry
- Documentation and reporting
Awards
Most hardworking student in Microsoft IT class (2018), Leader certificate through W.E.L.S High School Program (2018)
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Substitute Paraeducator
Federal Way/ Auburn School District
06.2025 - Current
Substitute Administrative Assistant/Office Support
Federal Way/ Auburn School District
06.2025 - Current
Front Desk Receptionist
SeaMar Community Health Centers
11.2022 - Current
Member Services Representative
Express Credit Union
11.2020 - 11.2022
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Tyee High School
Guest Service Representative
Motel 6
2018 - 02.2019
High School Diploma -
South Seattle College