Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cecilia I. Soria

Fort Worth,TX

Summary

Highly skilled professional with 22 years of experience in customer service, recognized for exceptional organizational, planning, and implementation abilities. Dependable, outgoing, and detail-oriented, with a hands-on approach to achieving results. Proven track record of effectively identifying and resolving potential issues by addressing root causes and negotiating fair solutions. Known for fairness, effectiveness, and a strong ability to foster positive outcomes in challenging situations.

Overview

14
14
years of professional experience
2008
2008
years of post-secondary education
1
1
Language

Work History

PMO

SQUAN
02.2024 - 01.2025
  • Coordinate customer service operations across TX, resolving client inquiries and issues promptly and effectively
  • Utilize Sage and SAP for invoicing, invoice corrections, data entry, and financial management to enhance operational efficiency
  • Review financial statements and production records to align accounting data with actual construction levels and requirements
  • Manage construction tracking using specialized software, ensuring project milestones are met and discrepancies are addressed
  • Facilitate collaboration across departments to ensure customer satisfaction and compliance with project deliverables

Administrative Coordinator

Barclay Enterprises A&B Gunite
05.2021 - Current
  • Managed customer accounts to maintain strong relationships, ensuring service retention and satisfaction
  • Responded to and resolved customer inquiries via email and phone, providing timely support
  • Assisted in production management, including database oversight and on-site client and crew visits
  • Conducted on-site inspections to monitor production, safety compliance, and customer interactions
  • Processed accidents, injuries, DOT compliance, and OSHA reporting to ensure regulatory adherence
  • Oversaw safety protocols, including ordering supplies and researching new products for workplace safety
  • Contributed to the development and implementation of best practices for a new company-wide safety program

Account Manager

Brightview
10.2017 - 01.2019
  • Managed customer accounts, fostering strong relationships and providing proactive support
  • Oversaw production operations, managing multiple crews and properties to ensure efficiency
  • Maintained monthly accounting projections and budgeting across multiple properties
  • Led employee management, including budgeting, HR facilitation, and staff training
  • Managed warehouse inventory, coordinated product ordering, and oversaw vehicle maintenance
  • Assisted in safety management, conducting on-site inspections, first aid response, OSHA reporting, facility and yard inspections, and chemical management
  • Maintained MSDS documentation and ensured compliance by communicating safety protocols to bilingual crews

Operations Manager

Plant Interspaces
08.2013 - 05.2016
  • Developed efficient routing strategies and provided targeted training to help employees achieve individual and team goals
  • Led initiatives to meet or exceed customer retention targets, ensuring high satisfaction levels
  • Managed all aspects of employee operations, including safety compliance, budgeting, HR facilitation, and staff training & development
  • Oversaw warehouse inventory management, including PPE distribution, product ordering, and vehicle maintenance to ensure safe and efficient operations

Groundskeeper

Tarleton State University
07.2011 - 08.2013
  • Coordinated and supervised the grounds maintenance team, ensuring efficient operations
  • Operated small and large equipment for landscaping and maintenance tasks
  • Managed the upkeep of campus grounds and exterior landscapes, maintaining aesthetic and safety standards
  • Collaborated with administration and students to provide training on safety protocols and job responsibilities

Education

Bachelor of Applied Arts and Science -

Tarleton State University
Stephenville, TX

Associate of Applied Science - Horticulture

Tarrant County College

Skills

Operations & Project Management

Timeline

PMO

SQUAN
02.2024 - 01.2025

Administrative Coordinator

Barclay Enterprises A&B Gunite
05.2021 - Current

Account Manager

Brightview
10.2017 - 01.2019

Operations Manager

Plant Interspaces
08.2013 - 05.2016

Groundskeeper

Tarleton State University
07.2011 - 08.2013

Associate of Applied Science - Horticulture

Tarrant County College

Bachelor of Applied Arts and Science -

Tarleton State University
Cecilia I. Soria