Cecilia I. Soria
Fort Worth,TX
Summary
Highly skilled professional with 22 years of experience in customer service, recognized for exceptional organizational, planning, and implementation abilities. Dependable, outgoing, and detail-oriented, with a hands-on approach to achieving results. Proven track record of effectively identifying and resolving potential issues by addressing root causes and negotiating fair solutions. Known for fairness, effectiveness, and a strong ability to foster positive outcomes in challenging situations.
Overview
14
14
years of professional experience
2008
2008
years of post-secondary education
1
1
Language
Work History
PMO
SQUAN
02.2024 - 01.2025
- Coordinate customer service operations across TX, resolving client inquiries and issues promptly and effectively
- Utilize Sage and SAP for invoicing, invoice corrections, data entry, and financial management to enhance operational efficiency
- Review financial statements and production records to align accounting data with actual construction levels and requirements
- Manage construction tracking using specialized software, ensuring project milestones are met and discrepancies are addressed
- Facilitate collaboration across departments to ensure customer satisfaction and compliance with project deliverables
Administrative Coordinator
Barclay Enterprises A&B Gunite
05.2021 - Current
- Managed customer accounts to maintain strong relationships, ensuring service retention and satisfaction
- Responded to and resolved customer inquiries via email and phone, providing timely support
- Assisted in production management, including database oversight and on-site client and crew visits
- Conducted on-site inspections to monitor production, safety compliance, and customer interactions
- Processed accidents, injuries, DOT compliance, and OSHA reporting to ensure regulatory adherence
- Oversaw safety protocols, including ordering supplies and researching new products for workplace safety
- Contributed to the development and implementation of best practices for a new company-wide safety program
Account Manager
Brightview
10.2017 - 01.2019
- Managed customer accounts, fostering strong relationships and providing proactive support
- Oversaw production operations, managing multiple crews and properties to ensure efficiency
- Maintained monthly accounting projections and budgeting across multiple properties
- Led employee management, including budgeting, HR facilitation, and staff training
- Managed warehouse inventory, coordinated product ordering, and oversaw vehicle maintenance
- Assisted in safety management, conducting on-site inspections, first aid response, OSHA reporting, facility and yard inspections, and chemical management
- Maintained MSDS documentation and ensured compliance by communicating safety protocols to bilingual crews
Operations Manager
Plant Interspaces
08.2013 - 05.2016
- Developed efficient routing strategies and provided targeted training to help employees achieve individual and team goals
- Led initiatives to meet or exceed customer retention targets, ensuring high satisfaction levels
- Managed all aspects of employee operations, including safety compliance, budgeting, HR facilitation, and staff training & development
- Oversaw warehouse inventory management, including PPE distribution, product ordering, and vehicle maintenance to ensure safe and efficient operations
Groundskeeper
Tarleton State University
07.2011 - 08.2013
- Coordinated and supervised the grounds maintenance team, ensuring efficient operations
- Operated small and large equipment for landscaping and maintenance tasks
- Managed the upkeep of campus grounds and exterior landscapes, maintaining aesthetic and safety standards
- Collaborated with administration and students to provide training on safety protocols and job responsibilities
Education
Bachelor of Applied Arts and Science -
Tarleton State University
Stephenville, TXAssociate of Applied Science - Horticulture
Tarrant County College
Skills
Operations & Project Management
Financial & Invoice Management
Account & Client Relationship Management
Proficient in all Microsoft programs
Safety & Compliance Oversight
Logistics & Inventory Control
Timeline
PMO
SQUAN
02.2024 - 01.2025
Administrative Coordinator
Barclay Enterprises A&B Gunite
05.2021 - Current
Account Manager
Brightview
10.2017 - 01.2019
Operations Manager
Plant Interspaces
08.2013 - 05.2016
Groundskeeper
Tarleton State University
07.2011 - 08.2013
Associate of Applied Science - Horticulture
Tarrant County College
Bachelor of Applied Arts and Science -
Tarleton State University