Paul Martin
Director Of Operations
Ocala
Summary
Accomplished senior operations leader with a strong history of driving revenue growth through strategic contract acquisitions and process enhancements. Expert in project management, adept at coordinating diverse virtual teams across various locations. Proficient in data analysis to streamline workflows and optimize resource allocation, resulting in faster project completion times. Seasoned executive with a proven track record of implementing strategic initiatives to boost operational efficiency, known for collaborative leadership and adaptability to changing business landscapes.
Overview
29
29
years of professional experience
5
5
Certifications
Work History
Vice President of Installation and Quality Control
SQUAN
10.2024 - Current
- Oversee both the Fulfillment and Quality Assurance divisions, managing a $24 million P&L.
- Drive strategic vision and direction to enhance revenue growth.
- Secured strategic contracts that increased revenue by 15% with key providers.
- Managed vendor and provider relationships.
- Optimized remote team workflows, achieving a 20% reduction in project delivery time.
Director of Installation Project Management
Lightspeed CG | SER
12.2022 - 10.2024
- Implemented strategic initiatives that boosted operational efficiency by 18%, managing a $38 million P&L.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Increased vendor/subcontractor workforce by 60%.
- Fostered a culture of continuous improvement by establishing open communication channels and empowering employees to share their ideas.
- Enhanced virtual project management processes, improving cross-team collaboration.
Field Services EVM and Field Services Project Manager
Cox Communications
10.2015 - 11.2022
- Contributed to a redesign that improved vendor compliance by 25%.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Identified opportunities for consolidation of services and strategic partnerships with key suppliers, leading to cost reductions.
- Negotiated contracts resulting in a 10% annual cost reduction.
- Oversaw installation and service technician teams.
- Optimized vendor management analytics by leveraging data insights to identify performance trends.
- Managed SER vendor procurement and field service/vendor performance management.
Manager of Operations
Time Warner Cable
08.2002 - 10.2015
- Managed four supervisors and 60 in-house installation and service technicians.
- Formulated a variable compensation plan for Quality Control technicians that increased productivity.
- Gained executive approval as the project manager responsible for rolling out this initiative across Time Warner Cable's entire quality program in 2013.
- Project Management lead for the Kansas City Time Warner Cable MAXX transition 'Digital Transition' overseeing the complete digital roll out and process implementation for the Kansas City market.
- Fleet Manager for 2 years.
- Workforce Manager for 18 months.
- Supply Chain Manager for 3 years.
- Safety and Compliance trainer for 12 months.
Regional Quality Assurance and Safety Compliance Manager
DISH Network Corp.
04.2000 - 08.2002
- Directed installation projects achieving a 95% on-time service delivery and a 15% reduction in service costs.
Route Supervisor
Interstate Brands
07.1998 - 04.2000
Major Accounts Regional Territory Manager
Gateway Computers
05.1996 - 07.1998
- Led project management for the Kansas City Time Warner Cable MAXX digital transition, overseeing the complete rollout and process implementation for the Kansas City market.
Education
BA - Business Management
Baker University
Skills
- Operations Management
- Strategic Planning
- Resource Management
- Process Improvement
- Efficiency
- Project Management
- Vendor Management
Team leadership
Strategic planning
Coaching and mentoring
Decision-making
Risk management
Business development
Budget oversight
Contract negotiation
Forecasting
Certification
Microsoft Certifications, 01/01/98
Skills
Operations Management, Strategic Planning, Resource Management, Process Improvement, Efficiency, Project Management, Vendor Management, Logistical Planning, Digital Savviness, Capacity Management, Data Analysis, Workflow Optimization, Performance Improvement, Relationship Building
Recent Training
- Cox Insight for Managers
- Taking On Me SWR Leadership Building
- Cox Leadership in Action
- Cox Leading for Results
- Cox Handling Difficult Conversations
- The 5 Choices Class
Keywords
- Project Planning & Coordination
- Servant Leader
- Driven
- Detailed & Analytical
- Strategic Leader
Awards
- Time Warner Cable VVM Winner, 2013
- Vice Presidents Award, 02/01/98
- Multiple Award Winner at Cox Summit, 2022
Timeline
Vice President of Installation and Quality Control
SQUAN
10.2024 - Current
Director of Installation Project Management
Lightspeed CG | SER
12.2022 - 10.2024
Field Services EVM and Field Services Project Manager
Cox Communications
10.2015 - 11.2022
Manager of Operations
Time Warner Cable
08.2002 - 10.2015
Regional Quality Assurance and Safety Compliance Manager
DISH Network Corp.
04.2000 - 08.2002
Route Supervisor
Interstate Brands
07.1998 - 04.2000
Major Accounts Regional Territory Manager
Gateway Computers
05.1996 - 07.1998
BA - Business Management
Baker University
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