Summary
Overview
Work History
Education
Skills
References
Timeline
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CECILIA JACO

Glen Cove,NY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Certified Medicaid Counselor

Northwell Huntington Hospital
- Current
  • Coordinated patient visits and gathered financial, demographic, and insurance information
  • Assessed eligibility for government programs, assisted with Medicaid applications, and handled Financial Assistance Program (FAU) processes
  • Collaborated with medical and financial professionals for necessary information and eligibility notifications
  • Scheduled follow-up appointments, updated data in systems, and educated patients on payment responsibilities.

Care Coordinator

FreedomCare
03.2020 - 08.2023
  • Managed an average client caseload of up to 250 open cases
  • Adhered to monthly client services and compliance standards
  • Acted as the primary point of contact for client member questions, inquiries, or concerns
  • Conducted data input, case review, and built rapport and confidence with clients
  • Contacted insurance providers to obtain authorizations or resolve case issues.

Healthcare Assistant

Planned Parenthood
03.2019 - 02.2020
  • Distributed required forms to new and existing patients
  • Established a safe, welcoming environment for non-English speakers
  • Analyzed and interpreted patient chart information for accurate billing
  • Managed daily workload, assisted walk-in patients, and handled phone inquiries
  • Prepared end-of-day financial reports and ensured proper office closure.

Head Receptionist

Professional Physical Therapy
02.2016 - 03.2019
  • Handled a large volume of phone calls
  • Scheduled and maintained patient appointments using a computerized system
  • Maintained a professional and welcoming reception area, ensuring patient comfort
  • Collected copayments, scanned documents, and resolved customer inquiries.

Education

Online Bachelor of Science in Health Policy and Administration (HPA) -

Penn State University
State College, PA
12.2024

Associate Degree in Administrative Business Technology-Medical -

Nassau Community College
Garden City, NY
12.2019

Skills

  • Bilingual in English and Spanish
  • First Aid Certified
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Windows Operating System
  • Skilled in intake interviewing
  • HIPAA

References

Available upon Request

Timeline

Care Coordinator

FreedomCare
03.2020 - 08.2023

Healthcare Assistant

Planned Parenthood
03.2019 - 02.2020

Head Receptionist

Professional Physical Therapy
02.2016 - 03.2019

Certified Medicaid Counselor

Northwell Huntington Hospital
- Current

Online Bachelor of Science in Health Policy and Administration (HPA) -

Penn State University

Associate Degree in Administrative Business Technology-Medical -

Nassau Community College

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CECILIA JACO