Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Accomplishments
Work Availability
Affiliations
Work Preference
Quote
Software
Interests
Generic
Connie Mendez

Connie Mendez

HUD-Certified Housing Counselor
San Antonio,TX

Summary

HUD-Certified Bilingual Housing Counselor with a strong background in pre-purchase education and foreclosure prevention. Experienced in delivering first-time homebuyer education classes in both English and Spanish, and providing one-on-one counseling sessions that cover budgeting, credit, income assessment, and affordability. Proven ability to guide clients toward sustainable homeownership through personalized financial education and support. Former New Home Sales Consultant at 181 South Homes, with experience in assisting customers through the purchase and selection of new and used homes, meeting sales goals, and presenting model homes to prospective buyers. Committed to helping individuals and families achieve financial stability and housing success through education and client-focused service.

Overview

26
26
years of professional experience
1
1
Certification

Work History

HUD-Certified Housing Counselor

Neighborhood Housing Services of San Antonio
San Antonio, TX
11.2021 - 08.2024
  • Bilingual HUD Certified Financial Homeownership Counselor
  • Provided tailored one-on-one counseling sessions to clients navigating the homeownership process, offering personalized guidance on budgeting, credit improvement, and down payment assistance.
  • Facilitated bilingual First-Time Homebuyers counseling sessions and classes in English and Spanish, conducted via phone, in-person meetings, and virtual platforms such as Zoom and MS Teams.
  • Provided comprehensive guidance on homeownership programs, including FHA loans, down payment assistance options, and first-time homebuyers education classes, to help clients navigate the homebuying process successfully.
  • Conducted and delivered First Time Homebuyers education classes in both English and Spanish, covering key topics such as budgeting, credit management, savings, and homeownership preparation.
  • Guided clients in understanding the financial responsibilities of homeownership, and empowered them to make informed decisions.
  • Established and maintained strong partnerships with banks, nonprofit organizations (including Habitat for Humanity and the Mexican American Unity Council), realtors, mortgage lenders, and other community organizations to facilitate client referrals and expand homeownership opportunities.
  • Developed and delivered workshops- both virtually, by phone and in person- tailored to the needs of schools, afterschool programs, daycares, small businesses, and other non-profit organizations, upon request.
  • Developed personalized Action Plans to help clients become mortgage ready by assessing their credit, income and debt. Providing guidance on qualification requirements and referred clients to relevant organizations as needed to support their path to homeownership.
  • Foreclosure remediation counseling.
  • Educate clients on budgeting, debt management, savings strategies, and other relevant topics.
  • Enroll clients into CRM system and create, maintain and update client files on a regular basis
  • Interact with lenders, realtors and other industry professionals
  • Provided housing counseling services to individuals and families seeking assistance with foreclosure, pre-purchase, credit issues, budgeting, and other related topics.
  • Analyzed borrower's income and expenses to determine appropriate debt management strategies.
  • Coordinated with lenders to obtain loan modifications for clients facing delinquency or foreclosure.
  • Evaluated client eligibility for various state and federal programs such as HUD counseling grants and down payment assistance programs.
  • Assisted clients in developing financial plans to avoid future delinquency or foreclosure on their mortgages.
  • Educated clients on basic real estate procedures to facilitate home buying process.
  • Processed applications for emergency loan funds when necessary to prevent eviction or homelessness with the Texas HAF program.
  • Found affordable housing options for individuals and families.
  • Monitored client progress and updated case files accordingly.

Mortgage Loan Processor

Solomon Edwards
03.2020 - 03.2021
  • Reviewed files for completeness prior to submission to underwriting, while also working with the loan officer and the borrower to obtain documentation needed
  • Evaluate applications for reasonableness and escalates issues as needed
  • Coordinate and review information from third parties such as appraisal and title companies
  • Ensure timelines are met, Submit approved mortgage loan to Closer, Manage the pipeline to ensure workflow is appropriately prioritized; while also delivering excellent customer service both internally and externally
  • I’m definitely a team player, and a continuous learner
  • System used was called Encompass

Property Manager Assistant

Eckhert Place Condominiums
01.2019 - 04.2019
  • Processed payments for tenants, resolved tenant issues and complaints, oversaw any necessary construction
  • Assisted in Marketing the property and managed financial aspect of the business, such as payables for the company and bank deposits for the business

Manufactured Home Sales Consultant

181 South Homes
Elmendorf, TX
06.2018 - 05.2018
  • Assisted clients with the purchase of manufactured and modular homes, guiding them through home selection, financing, and closing.
  • Showcased multiple model homes across an 8-acre property, tailoring presentations to fit each clients' needs and preferences.
  • Consistently achieved sales and office profitability goals through relationship-building and expert product knowledge.
  • Educated clients on down payment assistance programs.
  • Delivered bilingual support to Spanish-speaking clients, ensuring full understanding of the sales process and documentation.
  • Maintained accurate records of leads, follow-ups, and sales activities to maximize conversion and customer satisfaction.

Recovery Specialist

Firstmark Credit Union
03.2005 - 12.2017
  • Responsible for making effective contact with members via telephone, email, mail or door knock in effort to collect on delinquent accounts
  • Such as Repossession of autos, Foreclosure on homes, or past due loans and credit cards
  • Processed payments by phone via credit card or check by phone, or in person when member came into the lobby
  • Effective Skip-tracing using locators and navigating different programs such as Nexus Lexis or White pages.com, etc
  • To locate members anywhere in United States, sometimes farther
  • In attempt to minimize the loss for the business
  • Retain members by identifying the problem and offering a solution that both met the needs of the business, as well as the member
  • Such as temporary repayment plans, extensions, or permanent re-writes

Sales Agent

Reliable Insurance
San Antonio, TX
12.2003 - 02.2005
  • Collect and gain new business on existing portfolio on the Southside of San Antonio, Tx
  • Collections were done face to face, door to door, as well as Sales
  • Customer service, Successfully maintained good rapport with existing clients
  • Drove to different locations, in order to service my clients, measure properties, inspect roofs, and meet the needs of the business

Foreclosure Prevention Specialist

Homeside Mortgage Lending
San Antonio, TX
03.1998 - 11.2003
  • Provided foreclosure prevention assistance by working directly with homeowners to explore and implement options such as loan modifications, repayment plans, and forbearance agreements.
  • Conducted detailed financial assessments including budget reviews and income verification to develop feasible repayment strategies for clients in distress.
  • Collaborated with attorneys, underwriters, and loan servicing teams to delay or stop foreclosure proceedings, and advocate on behalf of clients.
  • Delivered compassionate and solutions-driven customer service while guiding clients through the complexities of mortgage assistance programs.
  • Educated clients on available home retention options, and supported them in completing documentation and submitting hardship packages.
  • Maintained accurate records of all client communications, actions taken, and resolutions, in accordance with regulatory guidelines.

Education

Completed TREC Required Licensing Courses

Champions School of Real Estate
03-2025

HUD-Certified Housing Counselor - HUD Certification

Department of Housing And Urban Development (HUD)
05-2022

Associate of Arts - Word Processing Certification -

Texas A&M University - San Antonio TX

Skills

  • Bilingual HUD Certified Housing Counselor
  • HUD certification
  • Bilingual counseling
  • Mortgage loan processor
  • Bilingual :Fluent in English and Spanish (written and verbal)
  • Credit analysis
  • Budgeting strategies
  • First Time Homebuyers education
  • Foreclosure Prevention Certified
  • Sales Closing and Prospecting
  • Mortgage readiness
  • CRM & Lead management tools
  • Public Speaking & Group presentations
  • Credit & Budget Counseling
  • Manufactured Home Sales
  • Client assessment
  • Sales Associate
  • Community partnerships
  • Financial planning
  • Customer service
  • Workshop facilitation
  • Rent collection
  • Professionalism
  • Client intakes
  • Professional demeanor
  • Teamwork and collaboration
  • Relationship building
  • Emergency housing assistance
  • Client screening
  • Team collaboration
  • Microsoft office
  • Interpersonal skills
  • Eligibility requirements
  • Time management
  • Community outreach
  • Financial counseling
  • Encompass
  • CRM CounselorMax
  • Residential Loans FHA loans
  • VA Loans
  • Conventional Loans
  • Collections
  • Leadership
  • Budgeting
  • Financial Planning
  • Team Player
  • Role Model
  • Fluent in English and Spanish
  • Leadership Skills
  • Motivational Skills
  • Customer Service
  • Team Building
  • Auto Loans
  • Credit Cards
  • Personal Loans
  • Past Due Accounts Management
  • Repossessions
  • Foreclosures
  • Remediation
  • Skip-Tracing
  • Typing
  • Microsoft Office
  • Collectanywhere
  • Great Plains
  • Client Focused
  • Sales Consulting
  • Property Management

Certification

  • HUD- Certified Housing Counselor

Issued by the U.S Department of Housing and Urban Development (HUD) on May 11, 2022

Housing Counselor ID # M91ETN

Languages

English
Professional
Spanish
Professional

Timeline

HUD-Certified Housing Counselor

Neighborhood Housing Services of San Antonio
11.2021 - 08.2024

Mortgage Loan Processor

Solomon Edwards
03.2020 - 03.2021

Property Manager Assistant

Eckhert Place Condominiums
01.2019 - 04.2019

Manufactured Home Sales Consultant

181 South Homes
06.2018 - 05.2018

Recovery Specialist

Firstmark Credit Union
03.2005 - 12.2017

Sales Agent

Reliable Insurance
12.2003 - 02.2005

Foreclosure Prevention Specialist

Homeside Mortgage Lending
03.1998 - 11.2003

Completed TREC Required Licensing Courses

Champions School of Real Estate

HUD-Certified Housing Counselor - HUD Certification

Department of Housing And Urban Development (HUD)

Associate of Arts - Word Processing Certification -

Texas A&M University - San Antonio TX

Accomplishments

1. HUD Certification Achievement

Successfully completed the HUD Housing Counselor Certification, demonstrating comprehensive knowledge of housing regulations, financial management, and fair housing practices.

2. Homeownership Success Stories

Assisted over 150 first-time homebuyers in achieving homeownership through one-on-one counseling, budgeting, and credit education.

3. Education & Workshop Leadership

Developed and delivered engaging homebuyer education classes in both English and Spanish, helping hudreds of clients understand the home buying process.

4. Grant Program Expertise

Guided clients through down payment assistance programs and local housing initiatives., resulting in over $ 100k in approved funding.

5. Bilingual Services Expansion

Expanded access to housing education for Spanish-speaking families by offering bilingual counseling and educational workshops.

6. Credit Score Improvement

Helped clients increase credit scores by an average of 40 points through personalized action plans and ongoing financial coaching.

7. Community Outreach

Built partnerships with local nonprofits, lenders, and real estate professionals to expand affordable housing opportunities and support services.

8. Compliance & Reporting

Maintained accurate HUD-compliant client files and reports, contributing to successful grant renewals and audit readiness.

9. Client Retention and Satisfaction

Achieved a client satisfaction rate of over 85 % through empathetic, results-driven counseling and follow-up support.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • U.S. Department of Housing and Urban Development (HUD)
  • NeighborWorks America
  • Consumer Federal Protection Bureau
  • Habitat for Humanity
  • Mexican American Unity Council
  • Mexican Consolate
  • Texas Department of Housing and Community Affairs
  • NACA Neighborhood Association Corporation of America
  • NHS Neighborhood Housing Services of San Antonio
  • LISC Local Initiatives Support Corporation
  • Our Casas Resident Council Inc.

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementHealthcare benefits401k matchWork-life balanceWork from home optionCompany CulturePaid time offFlexible work hoursPersonal development programsTeam Building / Company RetreatsPaid sick leave

Quote

"Every family deserves the knowledge and support to achieve the American dream. "

Software

Housing Counseling & Client Management

Client Management Systems (CMS) - CounselorMax, Outcome Tracker

Financial & Budgeting Tools : Microsoft Excel, Money Management tools

Microsoft Office Suite- Word, Outlook, Powerpoint, Excel

Google Workspace - Docs, Sheets, Forms, Gmail

Virtual Meeting Tools: Zoom , Microsoft Teams

Docusign , Adobe PDF

Data Entry & File Management

Client Intake & Assessment Tools

Bilingual - Fluent in English and Spanish (written and verbal)

Interests

Outdoor activities and nature walks, sightseeing and cultural experiences

Traveling and exploring small towns, Music appreciation and dancing

Creative expression, coloring, puzzles and problem solving

Animal lover and pet enthusiast

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Connie MendezHUD-Certified Housing Counselor
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