Cecilia Juarez
Benbrook,TX
Summary
Accomplished Senior Associate from AT&T with a proven track record in enhancing operational efficiency and fostering client relationships. Expert in warranty management and claims processing, demonstrated at Century West BMW/MINI. Skilled in training and mentoring, with a knack for maintaining less than 2% error margin in audits.
Overview
11
11
years of professional experience
Work History
Senior Associate In Home Expert
AT&T
Hawthorne, CA
09.2022 - Current
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the company.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Responsible for full operation of mobile store including opening, closing, service levels and inventory.
Warranty Administrator
Century West BMW/ MINI
Studio City, CA
07.2017 - 09.2022
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Warranty Booker
Nick Alexander Imports
Los Angeles, CA
01.2015 - 07.2017
- Book repair orders and flag technicians for work performed.
- Submit repair orders to BMW for payment as well as reconcile credit notes and collect money from third party warranty.
- Work hand in hand with service advisors and technicians on warranty coverage.
- Completed two successful audits with less than 2% error margin.
Receptionist/ Cashier
Nick Alexander Imports
Los Angeles, CA
06.2013 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Courteously handled escalated situations in person and via telephone.
- Processed up to one hundred checks daily using United Transactions.
Education
Associate of Science -
El Camino College
Torrance, CA05.2015
Skills
- Training and mentoring
- Performance monitoring
- Team Leadership
- Team Supervision
- Claims Processing
- Warranty Management
- Records Maintenance
- Microsoft Office
- Payment issuing
Languages
Spanish
Native or Bilingual
Timeline
Senior Associate In Home Expert
AT&T
09.2022 - Current
Warranty Administrator
Century West BMW/ MINI
07.2017 - 09.2022
Warranty Booker
Nick Alexander Imports
01.2015 - 07.2017
Receptionist/ Cashier
Nick Alexander Imports
06.2013 - 01.2015
Associate of Science -
El Camino College