Cecilia Kann
Omaha,NE
Summary
I have several years of experience in customer service, which has strengthened my ability to communicate effectively, serve others with compassion, and collaborate within a team setting. Through these roles, I have learned the importance of attentive listening, patience, and seeking guidance when needed to best support others. These experiences have deepened my commitment to serving people with integrity and kindness, qualities that I hope to bring into missionary work.
Overview
5
5
years of professional experience
Work History
Home Decor Associate
Scheels
Omaha, NE
10.2025 - Current
- Collaborated with team members across departments to create seamless customer experiences, and meet store goals.
- Assist customers with product inquiries.
- Maintained visually appealing displays by organizing, restocking, and arranging merchandise according to store layout and seasonal themes.
- Demonstrated strong communication and interpersonal skills while upholding Scheels’ standards of excellence and hospitality.
Student Worker
Metro Community College
Omaha, NE
07.2024 - Current
- Proficient in computer software and printer features
- Understands the importance of confidentiality
- Able to communicate with coworkers
- Demonstrates flexibility in scheduling and adaptability to various office locations
Barista
Scheels
Omaha, NE
06.2024 - Current
- Experience in customer service and cash handling.
- Proficient in preparing and serving beverages.
- Ability to work efficiently in a fast-paced environment.
- Knowledge of coffee brewing techniques and equipment.
- Strong communication and interpersonal skills.
- Experience in maintaining cleanliness and organization of workspace.
- Ability to multitask and prioritize tasks effectively.
Valet
Paramount Parking
Omaha, NE
08.2024 - 11.2024
- Managed the parking area at a busy restaurant, ensuring a smooth flow of traffic and efficient service.
- Handled valet duties at a high-end event venue, assisting guests with their vehicles and providing exceptional customer service.
- Parked cars for a valet company, demonstrating strong attention to detail and excellent driving skills.
Bakery Clerk
Hyvee
Norfolk, NE
05.2023 - 05.2024
- Operated bakery equipment efficiently and safely.
- Provided exceptional customer service by assisting with any questions the customer had.
- Collaborated with team members to complete daily bakery tasks.
- Managed bakery display and ensured fresh products were stocked.
Lifeguard/Swim Lessons Instructor
Norfolk Family YMCA
Norfolk, NE
12.2020 - 10.2023
- Red Cross Lifeguard certified with 3 years experience monitoring pool safety.
- Skilled in teaching swim lessons to children of all levels.
- Strong communication skills to effectively instruct and interact with swimmers.
- Proficient in CPR and first aid techniques, prioritizing patron safety.
Server/Cashier
M&J’s Gelato and More
Norfolk, NE
07.2022 - 09.2023
- Demonstrated ability to multitask in a fast-paced environment.
- Resolved any issues as fast and efficiently as possible.
- Trained in food safety procedures and maintaining hygiene standards.
- Proficient in taking orders, serving customers, and maintaining a clean work environment.
- Experienced in handling cash transactions and processing payments.
Education
College -
Metropolitan Community College
Omaha, NE11.2025
College -
University of Nebraska Omaha
Omaha, NE12.2023
High School Diploma -
Norfolk Catholic High School
Norfolk, NE05.2023
Skills
- Customer service
- Communication skills
- Multitasking abilities
- Organizational skills
- Problem solving
- Time management
- Team collaboration
- Conflict resolution
Timeline
Home Decor Associate
Scheels
10.2025 - Current
Valet
Paramount Parking
08.2024 - 11.2024
Student Worker
Metro Community College
07.2024 - Current
Barista
Scheels
06.2024 - Current
Bakery Clerk
Hyvee
05.2023 - 05.2024
Server/Cashier
M&J’s Gelato and More
07.2022 - 09.2023
Lifeguard/Swim Lessons Instructor
Norfolk Family YMCA
12.2020 - 10.2023
College -
Metropolitan Community College
College -
University of Nebraska Omaha
High School Diploma -
Norfolk Catholic High School