CECILIA KNASEL CASTILLO
Naples,USA
Summary
Highly skilled in multitasking and customer service, with a proven ability to resolve guest concerns and manage team operations efficiently. Experienced in building positive relationships and supporting community services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Host
Pinchers
Naples, FL, USA
12.2024 - Current
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Answered phone calls to take reservations and address guest questions and concerns.
Child care
Self Employed Services
Naples, FL, USA
02.2019 - Current
- Developed effective techniques for child care including bathing, feeding, dressing and playing with the children.
- Demonstrated ability to manage and motivate a team of child care professionals.
- Maintained up-to-date knowledge of available resources in order to provide appropriate referrals for services such as educational programs or child care options.
Busser
Good times Diner
Naples, FL, USA
10.2023 - 11.2024
- Built positive relationships with regulars to ensure their loyalty to the establishment.
- Conversed with members and guests in outgoing and friendly manner.
Busser
Foxboro
Naples, FL, USA
02.2023 - 10.2024
- Removed plates and glasses from tables after meals.
- Assisted in setting up and clearing tables quickly and efficiently.
- Helped to set up large parties and special events.
Education
High School Diploma -
Lely High School
Naples, FL05-2026
Skills
- Teamwork and collaboration
- Multitasking
- Customer service
- Team collaboration
- Friendly and respectful
- Food safety
Certification
- Project Management (PMI)
- Certified Personal Trainer (NASM) exp. 11/20/2027
Timeline
Host
Pinchers
12.2024 - Current
Busser
Good times Diner
10.2023 - 11.2024
Busser
Foxboro
02.2023 - 10.2024
Child care
Self Employed Services
02.2019 - Current
High School Diploma -
Lely High School