Hi, I’m
Cecilia Knight
Spartanburg,SC
Summary
Mission-minded leader with 25 years of experience in healthcare delivering successful improvements for business operations and corporate team development. Resourceful problem-solver with specific admissions, authorizations, compliance, training, and clinical experience in the largest ABA clinic in the US. Dedicated to sustaining operational excellence and delivering results for optimal patient, employee, and company success.
Overview
5
years of professional experience
1
Certificate
Work History
Center for Autism and Related Disorders, IncHenderson, NV
VP Corporate Operations
01.2023 - 08.2023
Job overview
- Led 30 staff on the corporate admissions, authorizations, and compliance teams to improve operational efficiency for 130 sites with 2700 employees and 3000 patients across the US.
- Partnered across clinical and operational teams to identify potential risks associated with corporate operations and developed processes and implemented measures for risk mitigation.
- Developed strategies to streamline workflow processes within the organization (clinically and operationally).
- Assisted senior management in developing long-term strategies for optimizing operational effectiveness and delivered on KPIs across three departments.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Center for Autism and Related Disorders, IncPlano, TX
VP of Operational Effectiveness
11.2021 - 12.2022
Job overview
- Developed and implemented new procedures to improve corporate operations efficiency.
- Analyzed data to identify areas of corporate improvement and coordinated with various departments to ensure smooth functioning of business processes across US centers.
Center for Autism and Related Disorders, IncPlano, TX
Director of Clinical Training
01.2020 - 10.2021
Job overview
- Developed and implemented training plans to ensure clinical staff were equipped to provide quality patient care.
- Created educational materials such as manuals, handouts, multimedia visual aids, and online tutorials for use during trainings.
Center for Autism and Related Disorders, IncWoodland Hills, CA
Director of Caregiver Engagement
09.2018 - 12.2019
Job overview
- Developed a Caregiver Engagement strategy that included communication, training, feedback, and net promoter score system.
Education
University of NevadaReno
Master of Arts from Psychology
08.2004
Wofford CollegeSpartanburg, SC
Bachelor of Arts from English
05.1998
Skills
Complex Problem-Solving
Process Development & Systems Improvement
Mentorship/Leader-Development
Clinical/Operational Integration
Certification
Board Certified Behavior Analyst (2004)
Timeline
VP Corporate Operations
Center for Autism and Related Disorders, Inc
01.2023 - 08.2023
VP of Operational Effectiveness
Center for Autism and Related Disorders, Inc
11.2021 - 12.2022
Director of Clinical Training
Center for Autism and Related Disorders, Inc
01.2020 - 10.2021
Director of Caregiver Engagement
Center for Autism and Related Disorders, Inc
09.2018 - 12.2019
University of Nevada
Master of Arts from Psychology
Wofford College
Bachelor of Arts from English
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