Cecilia Lawlor
Santa Ana,CA
Summary
Dynamic bilingual professional with a strong work ethic, excelling in fast-paced environments as demonstrated at Water Heaters Warehouse LLC. Skilled in data entry and customer service coordination, I significantly increased patient satisfaction and managed high call volumes efficiently. Expert in leveraging bilingual abilities and a collaborative approach to achieve and surpass objectives.
Overview
22
22
years of professional experience
Work History
Call Center Customer Service Coordinator
Water Heaters Warehouse LLC.
Fullerton, CA
07.2021 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Floral Designer
Sarah's Flowers
Anaheim, CA
02.2003 - 06.2021
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Valley High School
Santa Ana, CA02.2003
Skills
- Bilingual Spanish and English
- Strong Work Ethic
- Data Entry
- Call center customer/ Scheduling Coordinator
Timeline
Call Center Customer Service Coordinator
Water Heaters Warehouse LLC.
07.2021 - Current
Floral Designer
Sarah's Flowers
02.2003 - 06.2021
High School Diploma -
Valley High School
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