Summary
Overview
Work History
Education
Skills
References
Timeline
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Cecilia Linares

Cecilia Linares

Los Angeles,California

Summary

Enthusiastic and Energetic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating, solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer and mentoring sales and customers service associates with talent for interacting a with staff all levels of organization and public. Bringing 10 years of related experience.

Overview

5
5
years of professional experience

Work History

Store Manager

Leap Inc - Seraphine Maternity
Beverly Hills, CA
02.2024 - Current
  • Expertise in customer service or retail, ideally within a related category, showcasing a commitment to exceptional guest experiences, and long-term client relationships.
  • Proven leadership experience, with a demonstrated ability to oversee and motivate high-performing teams.
  • Ability to build, nurture, and develop talent at all levels within the store, with a consistent focus on building a leadership pipeline.
  • Operational excellence in managing store operations, including scheduling, payroll accuracy, visual merchandising, inventory management, and shipment processing.
  • Availability to meet dynamic business needs, including days, nights, weekends, and holidays.
  • Prepared monthly reports on sales figures, expenses, profits.

Assistant Store Manager

Gorjana
Glendale, CA
04.2023 - 01.2024
  • Responsible for overall store performance and KPIs when assisting or filling in for the Store Manager.
  • Serve as a brand ambassador by showing passion for the brand, educating our customers on our history, and being knowledgeable about our product and the industry as a whole.
  • Experienced in creating effective action plans to maintain or improve performance.
  • Knowledgeable in how to build new and repeat business through customer clienteling.
  • Assisted the Store Manager in recruiting, onboarding, and developing both internal and external talent.
  • Supported promotional events to increase customer engagement and brand awareness.
  • Lead the execution of brand visual standards and updates.

Retail Sales Manager

Ulta Beauty
06.2020 - 06.2022
  • Championing and modeling the Ulta Beauty mission, vision and values
  • Meeting/exceeding sales, profitability and operational goals
  • Driving top-line sales, interpreting reporting data, managing payroll and controlling expenses
  • Reviewing/interpreting financial and operational reporting, including store visit and audit results
  • Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs and resources
  • Attracting, hiring, training, coaching, developing and retaining a diverse team of top talent
  • Establishing strong brand partner relationships that are mutually beneficial in achieving sales and service goals
  • Performing associate scheduling while prioritizing tasks and managing store workload
  • Protecting company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention

Education

Bachelor of Arts - Business Administration

Humboldt State
Arcata, CA
06-2018

Skills

  • Visual merchandising
  • Team development
  • Sales analysis
  • Payroll management
  • Employee training
  • Strategic planning
  • KPI monitoring
  • Customer service
  • Inventory management

References

References available upon request.

Timeline

Store Manager

Leap Inc - Seraphine Maternity
02.2024 - Current

Assistant Store Manager

Gorjana
04.2023 - 01.2024

Retail Sales Manager

Ulta Beauty
06.2020 - 06.2022

Bachelor of Arts - Business Administration

Humboldt State

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