Cecilia Lopez
Human Resources
Norwich,CT
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering great abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
3
3
years of professional experience
Work History
FOSTER GRANDPARENT COORDINATOR
BIG BROTHERS BIG SISTER OF CT
09.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Operated and maintained applicant tracking and candidate management systems.
- Hired employees and initiated new hire paperwork process.
COORDINATOR / DEFENDER INDUSTRIES
DEFENDER INDUSTRIES
05.2021 - 08.2022
- Collaborated with corrective action teams to evaluates previous solutions and make proactive procedural changes
- Tracked and reported on customer interactions trends to evaluates processes and identify areas for improvements
- Kept accurate and current customer account data with manual from processing and digital information updates
- Analyzed customer data to identify problems, develop potential solutions and ensure high- quality service
HR ADMINISTRATIVE ASSISTANT / COMPANIONS AND HOME HELPERS
05.2020 - 05.2021
- Maintained personnel records and issued notifications of internal opportunities to Assist Human Resources
- Assisted Program operations by preparing and updating documents, reports, and spreadsheet
- Created and updated physical records and digital files to keep current accurate and compliant documentation
- Hired, trained, and supervised qualify candidates after training new employees, creating personnel files, and registering with the state.
Education
ASSOCIATE DEGREE - BUSINESS ADMINISTRATION
UNIVERSITY OF PUERTO RICO
BBA - Human Resources Management
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
San Juan, PR05.2025
MBA - HUMAN RESOURCES
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
San Juan, PR05.2025
Skills
- Data entry, Microsoft outlook, Word, Excel, Google suite Strong communication skills
- Responsible, teamwork
- Creative problem solving Organized, computer proficiency
- Team leader, administrative support
- Staff Training and Development
- Recruitment and Retention Strategies
- Manage Employee Relations
- Scheduling
- Marketing and Advertising
- Staff Management
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
FOSTER GRANDPARENT COORDINATOR
BIG BROTHERS BIG SISTER OF CT
09.2022 - Current
COORDINATOR / DEFENDER INDUSTRIES
DEFENDER INDUSTRIES
05.2021 - 08.2022
HR ADMINISTRATIVE ASSISTANT / COMPANIONS AND HOME HELPERS
05.2020 - 05.2021
ASSOCIATE DEGREE - BUSINESS ADMINISTRATION
UNIVERSITY OF PUERTO RICO
BBA - Human Resources Management
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
MBA - HUMAN RESOURCES
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
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