Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cecilia Lopez

Madison,WI

Summary

Driven professional with a proven track record at Imperial Insulation LLC, adept in office administration and customer service. Excelled in reducing receivables by streamlining collections, enhancing efficiency, and employing advanced skip-tracing techniques. Skilled in bilingual communication and organization, demonstrating significant achievements in both financial management and client relations.

Overview

9
9
years of professional experience

Work History

Secretary/Office Administrator

Imperial Insulation LLC
Madison, WI
02.2019 - 04.2024

Payroll process

Documents organization

Marketing

Process estimate and invoice

Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

Collection Customer Service Representative

HyCite Enterprises
Madison, WI
02.2015 - 01.2019
  • Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
  • Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
  • Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
  • Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.

Education

GED -

James Monroe High School
North Hills, CA
06.2002

Skills

  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Bilingual

Languages

Spanish
Native or Bilingual

Timeline

Secretary/Office Administrator

Imperial Insulation LLC
02.2019 - 04.2024

Collection Customer Service Representative

HyCite Enterprises
02.2015 - 01.2019

GED -

James Monroe High School
Cecilia Lopez