Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cecilia Lopez

Madison,WI

Summary

Driven professional with a proven track record at Imperial Insulation LLC, adept in office administration and customer service. Excelled in reducing receivables by streamlining collections, enhancing efficiency, and employing advanced skip-tracing techniques. Skilled in bilingual communication and organization, demonstrating significant achievements in both financial management and client relations.

Overview

9
9
years of professional experience

Work History

Secretary/Office Administrator

Imperial Insulation LLC
02.2019 - 04.2024

Payroll process

Documents organization

Marketing

Process estimate and invoice

Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

Collection Customer Service Representative

HyCite Enterprises
02.2015 - 01.2019
  • Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
  • Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
  • Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
  • Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.

Education

GED -

James Monroe High School
North Hills, CA
06.2002

Skills

  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Bilingual

Languages

Spanish
Native or Bilingual

Timeline

Secretary/Office Administrator

Imperial Insulation LLC
02.2019 - 04.2024

Collection Customer Service Representative

HyCite Enterprises
02.2015 - 01.2019

GED -

James Monroe High School
Cecilia Lopez